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Avaya Oceana® Solution Support Sample Questions:

1. Which statement describes the function of the Work Assignment Snap-in?

A) It is responsible for interaction routing.
B) It helps Avaya Oceana customer* build their business logic.
C) It is a normalized model for all Avaya Oceana resources.
D) It provides contextual information.

2. Which two statements describe what the Engagement Designer (ED) does while it is processing an Incoming Interaction from a chat contact? (Choose two.)

A) ED workflow requests chat attributes for the Context Id from C Store.
B) ED sends a "create new contact" request to OCP snap-in.
C) ED sends a resource request to CS with chat attributes for a suitable agent.
D) ED sends a resource request to WA and invites the agent to a chat room.
E) ED sends a resource request to WA with chat attributes for a suitable agent.

3. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

A) Check the service install status on cluster Administrator page in SMGR.
B) Run deploy-service -lv on the Breeze server.
C) Look at the Event Log in System Manager.
D) Look at the Oceana Monitor page.
E) Check the status of duster 1 in SMGR.

4. A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. When they make a test voice call to Avaya Oceana, It is not delivered to the available agents. During the isolation the engineer finds that the ED Work Flow Instance is not created inside Engagement Designer.
What should be analyzed from Avaya Oceana to check the incoming calls to Avaya Oceana from the Avaya Aura stack?

A) UCMServices
B) UCM-PU
C) CallServerConnector
D) UCMDataCollector

5. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=CustomerID=UClD=ContactID
B) WorkRequestID=ContextStoreID-UCID=ContactID
C) WorkRequestID=RouteRequestID=ContactID
D) WorkReque$tID=ContextStoreID and ContactlD=UClD

Solutions: