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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Troubleshooting | 25% | - Fault isolation and resolution - Log analysis and diagnostic tools - Routine maintenance tasks - Software updates and patches |
| Topic 2: Symposium Call Center Server Overview | 15% | - Supported software and hardware versions - System requirements and compatibility - Architecture and components |
| Topic 3: Administration and Operation | 25% | - User and administrator management - Database management and backup - Call routing and script administration - System monitoring and reporting |
| Topic 4: Security and Best Practices | 5% | - Security settings and access control - High availability and redundancy |
| Topic 5: Installation and Configuration | 30% | - Server installation procedures - Basic configuration and setup - Integration with Meridian/CS1000 systems - Pre-installation planning and preparation |
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