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Salesforce Certified B2C Solution Architect Sample Questions:

1. When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

A) Transactional Data Extension
B) Sendable Data Extension
C) Synchronized Data Extension
D) Standard Data Extension

2. Northern Trail Outfitters (NTO) is beginning an implementation of B2C Commerce, Service Cloud, and Marketing Cloud from legacy applications. NTO's Data Management team is working on a data migration strategy and has to consider the complexity of the systems involved.
What should Marketing Cloud be the single source of truth of in this multi-cloud scenario'5

A) Customer product affinity
B) Customer journey flow
C) Order history
D) Individuals attributes such as name, address, birthday, and email

3. A company actively uses CI/CO processes for their Service Cloud implementation and is adding Marketing Cloud and Marketing Cloud Connect to their architecture. Under the current setup each developer has their own developer sandbox for development. Developers merge their changes into a sandbox for QA regularly, then once every week changes are moved to staging, and from staging to production instances.
Which set up should a Solution Architect propose to support this development approach considering costs and data segregation?

A) Set up one Marketing Cloud instance for production and create a Marketing Cloud sandbox to connect to each of the Service Cloud sandboxes
B) Set up one Marketing Cloud instance with a business unit for production and one business unit for testing that is connected to all Developer sandboxes
C) Set up one Marketing Cloud instance for each sandbox in Service Cloud
D) Set up one Marketing Cloud instance for testing and one for production, where the testing instance is connected to the staging sandbox

4. During discovery conversations an organization notes that they want to create a custom survey around their customer's preferences to help improve product recommendations, marketing journeys, and customer service upsell opportunities. They want to house the survey responses in their Salesforce ecosystem so they can run reports. They plan on having two teams manage the survey and change questions twice a year.
Which three questions should a Solution Architect ask to ensure they understand the requirements well enough to design an appropriate multi-cloud solution?
Choose 3 answers

A) Will the teams need the ability to change designs?
B) Will you ever have more than nine possible answers for a survey question?
C) Does the team need front-end development capabilities?
D) How often do you update surveys?
E) How many survey responses would you anticipate in a peak 24-hour period?

5. A company wants to give its service agents a current view in Marketing Cloud of which journeys customers are in at any given time, so that agents can provide a more persona! and relevant experience if a customer contacts them.
What approach should a Solution Architect recommend to fulfill this requirement?

A) Create a multi-select picklist on the contact record, and use the out-of-the-box Contact Update activities in Journey Builder to add or remove the name of the journey as they enter and exit.
B) Add the Journey Membership Lightning component from the Marketing Cloud Connect Managed Package to the Contact Page Layout.
C) Schedule a batch job in Salesforce to query Marketing Cloud for the contact membership status of all contacts in Journeys on a regular basis (for example, once per hour) and write this to the Contact record.
D) Develop a custom Lightning web component in Salesforce to query Marketing Cloud in real time to get Contact Journey membership.

Solutions: