At Succeed Insurance, new personal auto claims involving a fatality are assigned to a High Complexity Auto group made up of Adjusters with at least eight years of experience dealing with the issues and emotions commonly found in claims involving fatalities. Fatality claims typically take 18 to 24 days to complete. The assigned Business Analyst (BA) will document the assignment rule for this requirement in User Story Card Assign Claims Exposures and Activities for a Personal Auto Claim - Foundational. The existing tab UI Validation & Business Rules shown below is not a good fit for assignment rules, so a new tab will be added to the Story Card.

Which two sets of columns should the new tab include to accurately capture the assignment rule requirements? (Choose two.)

• A. Name of DV or LV, Field or Filter, Rules or Links to Master Business Rules Spreadsheet
• B. Comments, Wave or Release, Requirement Number
• C. Entity, Line of Business, Rule Conditions, Rule Actions
• D. Error or Warning?, Base Product/New/Modified, Acceptance Criteria
• E. Global Assignment Rule, Default Group Assignment Rule, Exit Type

What is the importance of a mock-up of the user interface (UI) design?

• A. A mock-up tells the customer what the current ClaimCenter user experience is.
• B. A mock-up illustrates for the viewer the integration of ClaimCenter with outside sources.
• C. A mock-up shows the viewer what the intended ClaimCenter user experience is.
• D. A mock-up illustrates for the customer what the final ClaimCenter user experience is.

What are two recommended best practices with user interface (UI) mock-ups in a ClaimCenter implementation project? (Choose two.)

• A. A live system demonstration is acceptable in place of using a user interface (UI) mock-up to describe needed changes to the user interface.
• B. When a Business Analyst (BA) does not have access to a tool, it is acceptable to take a clear screen shot, then indicate on the image how the screen should appear to meet the requirements.
• C. A Business Analyst (BA) should document the requirement number associated with the mock-up and then use a user interface (UI) mock-up tool to build the mock-up.
• D. When creating a user interface (UI) mock-up, a Business Analyst (BA) should take a clear screen shot.
  User interface (UI) mock-up tools should not be used.

A claim for an auto accident in California has been assigned to an insurance Adjuster in the Midwest region for investigation and processing. The claim has been flagged as "Low Complexity" in ClaimCenter. The Adjuster has an authority limit for total reserves of $30,000 and has created reserves totaling $35,000.
What is the correct approval routing for this transaction?

• A. This transaction will not require approval because the claim is identified as low complexity.
• B. This transaction will require approval because the Adjuster does not work in the same region where the claim was reported.
• C. The transaction will require approval from another team member who has the authority limit to approve.
• D. The transaction will require approval from the Supervisor of the group.

An auto claim is owned by Adjuster1. The Customer Service Representative (CSR) that created the claim owns one follow-up activity on the claim. An Injury Specialist owns an injury exposure on the claim. All these persons are members of Auto Team 1.
The Team Lead determines that Adjuster1 is overworked and reassigns the claim to Adjuster2, a member of Auto Team 2.
Which three people now have access to the claim? (Choose three.)

• A. Adjuster1
• B. The Claimant
• C. Special Investigations Unit
• D. Adjuster2
• E. Injury Specialist
• F. CSR