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NCCER Fundamentals-of-Crew-Leadership Exam Syllabus Topics:
| Section | Objectives |
| Managing Diverse Crews | - Conflict Management
- Addressing Performance Issues
|
| Problem Solving and Decision Making | - Structured Decision-Making Process
- 1. Follow Up
- 2. Develop Alternatives
- 3. Select Best Alternative
- 4. Evaluate Alternatives
- 5. Implement Solution
- 6. Gather Information
- 7. Identify the Problem
|
| Jobsite Safety | - Hierarchy of Controls
- Crew Leader's Role in Safety
- 1. Leading by Example
- 2. Safety Culture
|
| Basic Leadership Skills | - Leadership Styles
- 1. Autocratic
- 2. Participative
- 3. Servant
- 4. Transformational
- Communication
- 1. Visual Communication
- 2. Verbal Communication
- 3. Written Communication
|
| Estimating and Productivity | - Productivity Rates
- Cost Control
|
| Project Planning and Scheduling | - Workface Planning
- Scheduling Tools
- 1. Look-Ahead Schedules
- 2. Bar Charts
|
NCCER Module 46101 Fundamentals of Crew Leadership Sample Questions:
What is one good way to prevent sexual harassment in the workplace?
- A. Promote the victim to a new job.
- B. Establish a no-tolerance policy.
- C. Increase the victim's compensation.
- D. Improve employee screening methods.
Answer: B
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When writing or creating a visual message in a professional setting, you should
- A. proofread your work and make sure the document is legible
- B. always give your opinion.
- C. use technical language so that only your peers will be able to understand.
- D. state the purpose of the message last to make it more impactful.
Answer: A
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What is one of the many traits effective leaders should have?
- A. the motivation to carry the workload alone in order to achieve a goal
- B. the ability to communicate the goals of a project
- C. the ability to make decisions without listening to the opinions of others
- D. a perfectionist nature that ensures they will not make mistakes
Answer: B
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