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HP Imaging and Printing Sales Fundamentals Sample Questions:

1. A client who purchases new technologies upon the recommendation of their colleagues is part of which group?

A) Late majority
B) Laggard
C) Early adopters
D) Early majority

2. What should a business do before deciding to print in-house?

A) Use the HP Print Cost Calculator to determine if printing a job in-house is cost-effective
B) Find a contractor to create the design
C) Determine if they can get a bulk discount on glossy paper
D) Hire a local print shop employee on a contract basis to help develop in-house material

3. Which statement is true about initial contacts between a customer and a business?

A) Most initial contacts occur during the day.
B) Most initial contacts occur through documents.
C) Most initial contacts are face to face
D) Most initial contacts result in a purchase.

4. What is one way to research a client's regulations, challenges, and concerns?

A) find and study its trade association's website
B) interview the client's customers
C) call your client's competitors and ask questions
D) talk to the previous sales person who serviced the account

5. What is the goal when optimizing an imaging and printing fleet?

A) replacement of all ink devices with laser devices
B) a balance between cost and productivity
C) replacement of single-function printers with multifunction devices
D) centralization of printing on a few devices

Solutions: