Which one of the following outcomes of an audit does not require the auditee to respond?

• A. A conformity.
• B. A non-conformity.
• C. A diverging opinion concerning the audit evidence.
• D. An opportunity for improvement.

Which one of the following is not part of the required knowledge of a technical expert appointed to an audit team?
Technical experts should know:

• A. The certification audit processes.
• B. When to provide advice to the audit team.
• C. How to raise a nonconformity report.
• D. The overall certification processes.

Which two of the following statements apply to a Stage 2 certification audit plan?

• A. The audit plan is shared with the auditee in advance of the audit.
• B. All of the organisation ' s site processes to be audited must be addressed in the audit programme.
• C. A significant portion of the audit must be allocated to evaluating the organisation ' s processes for ensuring legal compliance.
• D. The audit team leader is responsible for creating the audit plan.
• E. The previous audit findings are detailed in the audit plan.
• F. The questions to be asked during the audit are detailed in the audit plan.

An organisation has the following environmental policy document displayed in the reception area.
" This organisation is committed to providing electric cables to customers ' requirements, in accordance with environmental regulations for their manufacture, use and disposal. The organisation will strive to increase the environmental awareness of its personnel, suppliers, subcontractors and interested parties. Continual environmental EMS improvement is a permanent objective of the organisation. This policy shall be communicated to all employees with the opportunity for them to seek clarification where required. Where required, the policy shall be communicated to all interested parties. " Referring to the above policy statement, select three options for which the organisation is meeting ISO 14001 requirements.

• A. The organisation uses suppliers committed to environmental sustainability.
• B. The organisation satisfies its customers ' environmental requirements.
• C. The organisation is committed to continual improvement.
• D. The organisation ' s processes deliver the intended improvement to the environment.
• E. The organisation has a commitment to environmental protection.
• F. The organisation makes available its environmental policy to interested parties.
• G. The organisation clearly meets all compliance obligations.
• H. The organisation has a good reputation for recycling its waste.

An audit team leader arrives at a steel fabrication organisation that manufactures fire escape stairs to carry out a Stage 2 certification audit. At a meeting with the EMS Manager, she is told that they have won their biggest contract from a construction organisation to manufacture and install fire escape stairs. They appointed a subcontractor to perform the installation work. The EMS Manager wants the ISO 14001 audit extended to cover the installation site and has set environmental objectives for the subcontractor in line with the EMS policy below:
"It is the policy of the organisation to protect the environment by acting with responsibility at all times, to comply with relevant legislation and to set objectives that will enhance our environmental performance." The auditor seeks evidence of the awareness of subcontractor personnel of the environmental policy set by management.
From the following options, select two issues that all subcontractor personnel should be aware of relating to the organisation's environmental policy.

• A. Addressing customer complaints
• B. Continual improvement of the EMS
• C. Complying with legal requirements
• D. Communicating with trade unions
• E. Commitment to environmental protection
• F. Conducting environmental risk assessments