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| Section | Objectives |
|---|---|
| Topic 1: Information Security and Risk Management | - Risk assessment fundamentals - Security policies and compliance |
| Topic 2: IT Financial and Strategic Management | - Alignment of IT strategy with business goals - IT budgeting and cost management |
| Topic 3: Project and Service Management | - Project lifecycle and methodologies (e.g., Waterfall, Agile) - IT service management concepts (e.g., ITIL basics) |
| Topic 4: Systems and Infrastructure Management | - Operations and maintenance management - Infrastructure components and lifecycle |
| Topic 5: IT Management Fundamentals | - IT organizational structures and roles - IT governance principles |
Which term is used to describe the business needs, justification, requirements, and boundaries of a project?
Correct Answer: C 🗳️
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Which customer relationship management (CRM) feature includes digitized customer support processes, such as ticket routing and escalation?
Correct Answer: C 🗳️
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Which type of malware disguises itself as legitimate software to gain access to systems?
Correct Answer: A 🗳️
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What is a benefit of manufacturing enterprise resource planning (ERP) systems?
Correct Answer: B 🗳️
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Which cybersecurity method ensures that data remains unchanged during transmission?
Correct Answer: A 🗳️
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