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CompTIA A+ Certification Exam (JK0-802) Sample Questions:

1. A user states their Windows XP desktop PC fails to boot to the Windows logo. Which of the following tools could a technician use to help diagnose if there is a pre-boot failure?

A) Multimeter
B) BIOS flash
C) Power supply tester
D) POST card

2. A user, Ann, reports that she suspects her workstation has malware. Joe, the technician, confirms malware exists and starts the process of removing the malware. Which of the following is the FIRST step he should take in removing the malware?

A) Disable system restore
B) Enable hard drive encryption
C) Disable antivirus
D) Format the hard drive

3. A user reports paper jams at the location of the paper trays. Which of the following components would need to be replaced to resolve this issue?

A) Pickup roller
B) Duplexer
C) Fuser
D) Imaging drum

4. Which of the following areas of a file system should a standard user have restricted permissions to in order to promote a security best practice? (Select TWO).

A) Network Files
B) Windows System Files
C) Program Files
D) Temporary Internet Files
E) My Document Files

5. Which of the following security threats are typically designed to get the user to make a purchase? (Select TWO).

A) Worm
B) Phishing
C) Virus
D) Spam
E) Adware
F) Trojan

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