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PMI Project Management Office Certified Professional Sample Questions:

1. A bank ' s PMO is responsible for project management governance and for supporting project managers across the organization. The bank is revising its strategic plan to respond to competitors ' changes. The revised plan will affect the PMO governance structure and most of the bank ' s projects. The PMO professional has been tasked with preparing the organization for the strategic changes.
What should the PMO professional do?

A) Ensure that any changes from the strategic levels remain confidential for as long as possible to avoid creating panic in the organization.
B) Recommend which projects should be canceled, based solely on the projects ' budgets, before the strategic plan revision is complete.
C) Call an urgent meeting with all the bank ' s project managers and sponsors and update the project charters before the strategic plan is revised.
D) Transmit changes from the strategic levels and identify projects that might need to reconsider budget, schedule, risks, and other factors.

2. A mature enterprise PMO unit in a large, diversified holding is now supporting a new business unit as a result of an organizational transformation. The director of this unit expresses doubts on the value and benefits of PMO support during the annual budgeting process.
How should the PMO professional articulate the PMO ' s value and get buy-in from this stakeholder for the PMO services?

A) Involve the PMO sponsor in the next budgeting session to reinforce the PMO ' s position.
B) Build the relationship from the bottom up by inviting middle management of the new business to an internal PMO event.
C) Understand the director ' s doubts and extend an invitation to present project case studies and PMO success stories.
D) Ask existing PMO accounts to provide the director with short video testimonials highlighting how they like the PMO.

3. The PMO has decided to expand its services by including project prioritization and status reporting to better visualize project execution.
Which action should the PMO professional take next?

A) Employ new PMO team members to help provide the requested services.
B) Develop new services and frameworks to ensure they are appropriately planned for implementation.
C) Identify the PMO customers ' needs and determine the most effective approach to meet expectations.
D) Conduct regular project audits and reviews to ensure compliance and high quality.

4. A PMO was set up in a large organization with a highly skilled PMO professional appointed to lead it. The sponsor agreed to give the PMO professional all the necessary resources from the beginning. The PMO professional and team immediately progressed with the implementation of accepted project management methodologies and internationally recognized practices and tools. At the end of the year, executive leadership raised concerns about the PMO ' s performance.
What should the PMO professional have considered during the service catalog development?

A) The PMO professional should have benchmarked against the experience of successful PMOs from other organizations.
B) The PMO professional should have identified the needs of all of the customer groups and adapted the service catalog based on their pain points and expectations.
C) The PMO professional should have surveyed the portfolio, program, and project managers because they are the ones using the methodologies and tools.
D) The PMO professional should have interviewed other members of the executive leadership team and not just the PMO sponsor.

5. A PMO Professional conducted an annual review of PMO performance and found that the PMO's return on investment (ROI) is lower than last year. The chief executive officer asked the PMO Professional to justify the lower ROI and propose a corrective action plan to improve PMO ROI.
What should the PMO Professional propose?

A) Lower PMO portfolio value, higher cost of PMO, higher ROI.
B) Higher PMO portfolio value, lower cost of PMO, higher ROI.
C) Lower recovered cost value, higher cost of PMO, higher ROI.
D) Lower PMO maturity, lower PMO competency, higher ROI.

Solutions: