To which category of cost of quality does "fixing a defect found during testing" belong?

• A. Defect prevention costs
• B. External failure costs
• C. Internal failure costs
• D. Appraisal costs

Your company is considering purchasing a test tool suite from a respectable vendor. Your manager has searched the internet for comparable products, but none of them meet his specific requirements. A tool demonstration has been arranged for next week and your team has been invited to attend. The tool suite consists of a test management tool, test execution tool, and a requirements management tool. There is a possibility of adding a performance testing tool at a later stage.
You have decided to attend the demo but raise some issues beforehand regarding expectations.
Which two issues from the options provided below should at least be raised?

• A. Which project will be selected to perform the tool pilot?
• B. How will the implementation be organised?
• C. Do we have a set of tool requirements to validate the tool against?
• D. Is customized training available?
• E. What are the problems we are trying to address?

You are involved in the selection of a test management tool and have decided to calculate the ROI for the two potential tools: TestMaker and ImproveIT.
TestMaker is priced at €15,000 with yearly maintenance costs of €1,500. Its traceability to requirements feature is strong and the defect management process can easily be customised to meet the needs of the organisation. Effort for test management activities is expected to decrease by 20%.
ImproveIT is priced at €20,000 with yearly maintenance costs of €2,500. Its traceability feature is also strong and has a high level of usability. It also has interesting options for adding extensions to its features in the future. Effort for test management activities is expected to decrease by 30%.
Based on the calculated ROI, which tool would you suggest?

• A. There is too little information to accurately calculate the ROIs
• B. TestMaker
• C. ImproveIT
• D. None of the tools, since they do not provide a positive ROI

Ability to act with confidence is an important skill for a person to perform successfully in a project or team.
To which area of competence does "ability to act with confidence" belong?

• A. Professional competence
• B. Social competence
• C. Methodological competence
• D. Personal competence

Which of the following is not true regarding applying a model-based approach, e.g., TMMi, for improvements at project level?

• A. Practices at organisational level should be tailored appropriate to the project's context
• B. The assessment should include test engineering processes such as test design, test implementation and test execution
• C. The assessment should include test management processes such as test planning and test monitoring and control
• D. The assessment should include areas such as test policy and test organisation