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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F.EN) Sample Questions:

1. What is the purpose of CobiT?

A) to provide a set of detailed practices on how to implement processes and is therefore well suited as a process implementation tool
B) to provide a certified measurement framework that legally provides proof of meeting the Sarbanes-Oxley (SOX) requirements
C) to provide a uniform structure to understand, implement and evaluate IT capabilities, performance and risks
D) to provide a high level process model that organizes a broad range of IT activities

2. Which statement with regard to Information Security Management is true?

A) Management with appropriate authority shall approve an Information Security policy.
B) Information Security Management to specifically focus on managing Information Security effective within all information systems.
C) Security Incidents need to be reported and recorded immediately in line with the Problem Management procedure.
D) Security Incidents shall only be reported and recorded if they affect more than one user

3. Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?

A) Service Level Management
B) Business Relationship Management
C) Change Management
D) Release Management

4. One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location.
What is the name of this location?

A) Configuration Management Database (CMDB)
B) Capacity Database
C) Definitive Software Library (DSL)
D) Software Distribution Library

5. What is used for the assessment of maturity of organizations?

A) MOF
B) CobIT
C) CMMI@
D) ITIL@

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