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HP Selling HP EMEA cMPS Sample Questions:

1. The HP channel strategy to win in the contractual printing market is based on which programs?

A) Smart MFP Pay per Use inside Partner Managed Print Services, and Smart Printer Use
B) Channel Managed Print Services and Partner Managed Print Services
C) Channel Managed Print Services. MFP Plus, and Pay for Print
D) Inside Partner Managed Print Services, Partner Managed Print Services, and Channel MFP Page Capture

2. Which process must a partner use in the exceptional circumstance of requesting an additional discount on Hardware and HP Care Pack Services?

A) Where a pre-approved discount is in place, raise a "top up" OPG discount quoting the cMPS pre-approved SCRP I
B) If Smart Quote is available, attach extract from the cMPS pricing tool or include deal details in the comment fields
C) If Smart Quote isavailable;attach big deal extract from the pricing tool to the SBD form.
D) All exceptions requite deal details and business justification to be sent to the local HP Account Manager

3. Who is responsible for the Help Desk support withacMPS contract?

A) Customer
B) Channel Managed Print Services partner
C) Specialized Service Company
D) HP

4. When should HP Care Pack Services be used within a cMPS contract?

A) Always, when supporting HP commercial MFP
B) Decided by thepartnerand it is an option as part of the cMPS program
C) Only when service level responses of less than 4 hours are required
D) Mandatory for all HP devices supported under the cMPS program

5. After learning about thecustomer's business and market,what is the next step in the MP imaging and printing sales process?

A) Discuss features and benefits of theproduct you are trying to sell
B) Assessthe customer's work environment
C) Bring up promotions, discounts, and service contracts
D) Qualify the customer's ability to buy

Solutions: