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132-S-720.1 Q&A - in .pdf
- Exam Code: 132-S-720.1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Sep 22, 2026
- Q & A: 128 Questions and Answers
- Convenient, easy to study.
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- Exam Code: 132-S-720.1
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- Updated: Sep 22, 2026
- Q & A: 128 Questions and Answers
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132-S-720.1 Q&A - Testing Engine
- Exam Code: 132-S-720.1
- Exam Name: Specialist Call Center Implement and Support Elective Exam
- Updated: Sep 22, 2026
- Q & A: 128 Questions and Answers
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Avaya 132-S-720.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Call Flow Design | - IVR configuration and integration - Designing call flows and scripts - Queue management and load balancing |
| Topic 2: System Support and Maintenance | - Monitoring call center performance - System logs and diagnostics - Troubleshooting call routing issues |
| Topic 3: Implementation and Configuration | - Agent and skill configuration - Initial setup of Avaya call center systems - Routing strategies and vectoring basics |
| Topic 4: Avaya Call Center Architecture | - System components and integrations - Overview of Avaya contact center solutions - Call routing and distribution concepts |
| Topic 5: Reporting and Optimization | - Call center reporting tools - Performance metrics and KPIs - Optimization of agent utilization and routing efficiency |
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