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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: IP Office Hardware & Components | 15% | - Interface cards and endpoint support - Power options and hardware compatibility - Control units and expansion modules |
| Topic 2: Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - VoiceMail Pro and auto attendant - One-X Portal and user applications |
| Topic 3: Maintenance & Troubleshooting | 10% | - Common issue resolution - Fault diagnosis and monitoring - Performance verification |
| Topic 4: Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| Topic 5: Infrastructure Data Gathering | 15% | - Data network assessment and integration needs - Customer productivity and business requirements - Existing PBX, dial plan, and telecom infrastructure |
| Topic 6: Solution Design & Architecture | 20% | - Site topology, scalability, and capacity planning - IP Office platform selection and sizing - Small Community Network (SCN) design |
1. If ISDN/PRI calls are getting dropped, which tool should be used to troubleshoot the issue?
A) System Monitor with default filters
B) Debug Manager on DTE port
C) System Monitor with ISDN L3 filter options enabled
D) SSA Snapshot
2. What information must be collected to document a failed incoming call to a group from an automated attendant? (Choose two.)
A) Network packet sniff from the IP Office port
B) IP Office and VoiceMail Pro traces
C) Auto attendant WAVE file
D) Line circuit ID
E) IP Office configuration file and VoiceMail Pro call flow
3. A client wishes to have a backup VoiceMail Pro Server for redundancy in case the primary VoiceMail Pro Server is unavailable on the network. Which two items are needed?
(Choose two.)
A) Primary Server IP Address configured on the secondary server
B) License for the secondary VoiceMail Pro Server
C) Backup Server IP Address configured on IP Office
D) Secondary VoiceMail Pr Server installed on the network
4. When implementing a fully integrated multi-site network using only IP500 control units, which license is required to be on all sites?
A) Advanced Small Community Networking (SCAN)
B) IP500 Voice Networking Channels
C) Preferred Edition - Messaging
D) IP500 IP Office Multi-Site Network (MSN)
5. Application can be used in Conjunction with one-X Portal to provide full softphone and call handing capability for us
A) Office Phone Manager Pro
B) Office Softconsole
C) Office Video Softphone
D) Office Voice Portal
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,E | Question # 3 Answer: C,D | Question # 4 Answer: B | Question # 5 Answer: C |
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