The pass rate for the 33820X exam is genuinely low, and many candidates need two or three attempts — each one costing another registration fee and more weeks of study. In 2026, preparing thoroughly for one focused attempt with the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design question bank at PracticeDump is simply the cheaper strategy.
| Certification Vendor: | Avaya |
|---|---|
| Exam Name: | Avaya Aura® Call Center Elite & Elite Multichannel Solution Design |
| Exam Number: | 33820X |
| Exam Format: | Scenario-based design questions, Multiple choice |
| Available Languages: | English |
| Exam Duration: | 90-120 |
| Passing Score: | Not publicly disclosed (typically ~65-75%) |
| Related Certifications: | Avaya Aura Core Components Avaya Certified Solution Specialist (ACSS) Avaya Certified Implementation Specialist (ACIS) |
| Real Exam Qty: | 60-75 |
| Exam Price: | Varies (~US$150-300 depending on region) |
| Certificate Validity Period: | Not publicly specified (commonly 2-3 years depending on certification track) |
| Sample Questions: |  |
| Exam Way: | Pearson VUE proctored exam (online or authorized test center) |
| Pre Condition: | Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge |
| Official Syllabus URL: | https://www.avaya.com/en/training/certification/ |
| Section | Objectives |
|---|---|
| Elite Multichannel Solution | - Customer interaction workflows
|
| Avaya Aura Architecture Overview | - Core platform components
|
| Reporting and Administration | - System administration
|
| Avaya Call Center Elite Fundamentals | - Routing and call distribution
|
| Integration and Connectivity | - System integration
|
| Solution Design Considerations | - Design principles
|
Currency is maintained daily, not occasionally. Our IT staff reviews and updates the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design question bank every day to keep it aligned with the live 33820X exam. If a revision is underway when you buy or during your update period, we notify you and send the updated version as soon as it is ready — free within your 365 days of updates. You will never be left studying a stale edition without knowing it.
The 33820X exam is the official assessment behind the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design certification from Avaya, and its pass rate is genuinely low — many candidates need two or three attempts to get through. The difficulty is real, but it is also manageable: candidates who prepare with material aligned to the published objectives give themselves a far better starting position than those who walk in underprepared.
The official outline divides the 33820X exam into weighted domains, including:
The Avaya Aura® Call Center Elite & Elite Multichannel Solution Design question bank at PracticeDump is updated daily against these same objectives, and the free practice test lets you sample that alignment yourself.
Only while you want us to. Update notifications about the Avaya Aura® Call Center Elite & Elite Multichannel Solution Design materials are sent because they are useful; once you have passed the 33820X exam, one email to our team opts you out completely — no junk mail, ever. Your personal information is kept secret and safe throughout, and never shared with third parties.
Passing the 33820X exam requires Not publicly disclosed (typically ~65-75%), and registration costs Varies (~US$150-300 depending on region) — per attempt. With retakes so common on this exam, preparing properly for one focused attempt is the choice that protects your budget.
The 33820X exam contains 60-75 questions with 90-120 minutes to complete them. Practicing under the same time limit is the reliable way to make exam-day pacing feel familiar rather than frantic.
Recommended: Experience with Avaya Aura Communication Manager and basic call center operations or Avaya ACIS/ACSS-level knowledge
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
Correct Answer: D 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
Correct Answer: B 🗳️
Refer to the exhibit.
A customer wants Avaya Experience Portal as a software platform for supporting omnichannel automation applications, so they can create sophisticated voice and speech applications.
Which component shown in the exhibit is responsible for launching applications?
Correct Answer: B 🗳️
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
Correct Answer: C 🗳️
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
Correct Answer: C 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
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