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Avaya 33820X Q&A - in .pdf
- Exam Code: 33820X
- Exam Name: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam
- Updated: Sep 22, 2026
- Q & A: 65 Questions and Answers
- Convenient, easy to study.
Printable Avaya 33820X PDF Format. It is an electronic file format regardless of the operating system platform.
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- Updated: Sep 22, 2026
- Q & A: 65 Questions and Answers
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Avaya 33820X Q&A - Testing Engine
- Exam Code: 33820X
- Exam Name: Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam
- Updated: Sep 22, 2026
- Q & A: 65 Questions and Answers
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Avaya 33820X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Solution Design Process | 21-25% | - Requirements analysis - Scalability and sizing considerations - Redundancy and high availability design |
| Elite Multichannel Integration & Design | 25-30% | - Server and database architecture - Multichannel routing and workflow design - Security and compliance design |
| Implementation & Migration Considerations | 20-25% | - Migration paths from legacy systems - Performance optimization and capacity planning - Interoperability with third-party applications |
| Avaya Aura Call Center Elite & Elite Multichannel Overview | 21-25% | - Supported deployment models - Core architecture and components - Key features and capabilities |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question #1
A customer requires a backup AEP system maintained in a different geographical location, where a manual process will move the licenses from the primary to the backup site.
Which disaster recovery solution would you recommend to this customer using Enterprise Wide Licensing?
- A. Primary-Backup
- B. Primary-Secondary
- C. Active-Passive
- D. Active-Active
Correct Answer: C 🗳️
Question #2
A customer wants to use the Avaya Aura® Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
- A. Pricing is differentiated, so customer will buy AAMS-enabled features unique to each adopter.
- B. AAMS is shareable between different adopters.
- C. Experience Portal will use the AAMS as a media resource.
- D. AAMS provides Communication Manager IP audio functionality.
- E. AAMS provides virtualization, high channel density and no playback announcement limits.
Correct Answer: A,D,E 🗳️
Question #3
A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)
- A. Tl/El
- B. AACC
- C. SIP
- D. CTI
- E. Analog
Correct Answer: B,C,D 🗳️
Question #4
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Workforce Engagement
- B. IX™ Orchestration
- C. IX™ Contact Center
- D. IX,H Workplace
Correct Answer: C,D 🗳️
Question #5
A customer wants an Avaya Elite Multichannel R6.6 solution with the following deployment options:
* Single Server
* Multiple Server - Single VMS
* Multiple Server - Multiple VMS
In a Multiple Server - Single VMS Preferred Deployment option, which three are the part of the 3-server solution? (Choose three.)
- A. EMC-SQL-DB
- B. EMC-XML
- C. EMC-VMS
- D. EMC-CORE
- E. EMC-IDS
Correct Answer: A,D,E 🗳️
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