Universal Containers (UC) outsources all maintenance work to contractors, based on a contract that is renewed on a yearly basis. When a contract is terminated, UC would like to ensure that new maintenance Work Orders will not be scheduled for the terminated contractor.
Which two steps should an admin take to ensure their requirements are met?

• A. Deactivate the Service Resource
• B. Add the 'Active Resources' Work Rule to the Scheduling Policies
• C. Add the 'Excluded Resources' Work Rule to the Scheduling Policies
• D. Delete the Service Resource

Universal Containers would like the Service Appointment times that are displayed on the 'Dispatcher Console' to reflect the actual times a field worker starts and completes the work. That way, if they finish early, they might be able to add additional work to the new white space.
What implementation approach should the Field Service consultant recommend?

• A. Create two custom date/time fields to track the original scheduled times. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and 'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and 'Actual End' fields when they change the 'Status' to 'Completed'. Advise Universal Containers that there could be instances where the
  'Dispatcher Console' will not update right away if the field worker is offline
• B. Create a Field Service Mobile flow that will allow a field worker to update the 'Scheduled Start' and
  'Actual Start' fields when they change the 'Status' to 'In Progress' and updates the 'Scheduled End' and
  'Actual End' fields when they change the 'Status' to 'Completed'
• C. Tell Universal Containers that it is not a best practice to change the 'Scheduled Start' and 'Scheduled End' fields. It would be good for Universal Containers to know what the original 'Scheduled Start' and the original 'Scheduled End' values were and compare them with the 'Actual Start' and 'Actual End' fields for reporting scheduling efficacy
• D. Create a Service Appointment action for 'Check In' for the field worker to manually update the 'Status',
  'Scheduled Start' and 'Actual Start' fields. Create another Service Appointment action for 'Check Out' for the field worker to manually update the 'Status', 'Scheduled End' and 'Actual End' fields

A customer wants to assign work to Resources by postal code coverages, each Resource covering one or more postal codes. The solution must also support Scheduling and Optimization.
What should a consultant recommend to meet the customer's requirements?

• A. Model each postal code as a record in a custom object, and use the 'Extended Match' Work Rule to assign the Resources to Appointments within their postal code coverage using another custom junction object
• B. Model each postal code as a skill, assign the skill to the relevant Resources, and set the skill as a required skill for each Service Appointment within the postal code area
• C. Use 'Match Fields', set the relevant postal code coverage on the resources level and on the Service Appointment level
• D. Define each postal code as a Service Territory, assign Resources through STM (Service Territory Member) record to the Territory they need to cover

Technicians are tasked with performing product upgrades at customer sites. During the upgrade process, a new product is installed to replace the obsolete product. For reporting purposes, the information about the obsolete and upgraded products, as well as the customer for which the upgrade is done should be tracked in Salesforce.
Which object should an admin configure to support this process?

• A. Asset Relationship
• B. Child Asset
• C. Maintenance Asset
• D. Asset Warranty

Universal Containers stores critical job information in the description field on the Service Appointment.
Dispatchers need to have a view into this data from the Gantt with minimal clicks, job information is often many characters.
What should a consultant recommend to meet their requirements?

• A. Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt
• B. Add the description field to the 'Service Appointment List Columns' field set on Service Appointment.
  Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns
• C. Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon
• D. Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt