C9020-971 Q&A - in .pdf

  • C9020-971 pdf
  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 10, 2026
  • Q & A: 55 Questions and Answers
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  • Q & A: 55 Questions and Answers
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  • Exam Code: C9020-971
  • Exam Name: IBM Enterprise Storage Technical Support
  • Updated: Sep 10, 2026
  • Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:

SectionObjectives
Installation and Configuration- Enterprise storage systems setup
- Network connectivity and SAN configuration
Performance Optimization- Performance analysis tools
- Tuning storage performance
Troubleshooting and Problem Resolution- Diagnosing and resolving storage issues
- Use of diagnostic utilities
Storage Virtualization and Management- Storage management tools (e.g., Spectrum Control)
- IBM Spectrum Virtualize/similar technologies
Data Protection Technologies- Data protection solutions
- Backup and recovery concepts

IBM Enterprise Storage Technical Support Sample Questions:

Question #1

A customer is considering the purchase of an XIV system and wants the standard warranty.
What is the standard hardware warranty for this purchase?

  • A. Five year warranty with 24x7 response (dependent upon machine type).
  • B. Two year warranty with 9x5 next business day response.
  • C. One or three year warranty with 24x7 response (dependent upon machine type).
  • D. One year warranty with 9x5 same business day.
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #2

A customer has a single frame TS3500 with a L23 frame. There are five TS1150 drives and 100 tapes in this frame. The customer wants to add five LTO-6 drives to this TS3500.
What is the most cost effective solution for this customer?

  • A. Add LTO-6 drives to the existing L23 frame and add the LTO media to a D53 frame.
  • B. Add a D53 frame with LTO-6 drives and add the LTO media to a D53 frame.
  • C. Add LTO-6 drives to a new D53 frame and add LTO media to the L23 frame.
  • D. Add a L53 frame with LTO-6 drives and add the LTO media to a L53 frame.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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Question #3

Which resource informs a storage specialist if a TDA is mandatory or optional?

  • A. TDA Discussion Guide
  • B. IBM Trigger Criteria / Designated Product List
  • C. Systems Assurance Product Review Guide
  • D. IBM Pre-sale TDA Checklist
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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Question #4

A customer would like to use Analytics to drive business growth, reduce fraud, and increase efficiency. However, budgets are limited and the customer would like to use IBM Spectrum Scale to save money with the current storage infrastructure.
Which two IBM Spectrum Scale characteristics are applicable? (Choose two.)

  • A. Increase storage utilization to defer future storage purchases.
  • B. Increase physical storage capacity to handle Analytics.
  • C. Reduce operational efficiency to increase performance.
  • D. Identify the data that a company can dispose of.
  • E. Reduce costs by using only high capacity drives.
Reveal Solution  Discussion  0

Correct Answer: A,C  🗳️

Question #5

A solution architect has determined the amount of spindles needed to satisfy performance and RAID level requirements for a DS8870.
Which tool provides information on the number of spare drives included in the system?

  • A. Capacity Magic
  • B. Disk Magic
  • C. eConfig
  • D. STAT
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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