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IBM C9020-971 Q&A - in .pdf
- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Sep 10, 2026
- Q & A: 55 Questions and Answers
- Convenient, easy to study.
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- Updated: Sep 10, 2026
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- Exam Code: C9020-971
- Exam Name: IBM Enterprise Storage Technical Support
- Updated: Sep 10, 2026
- Q & A: 55 Questions and Answers
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IBM C9020-971 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IBM Storage Solutions Overview | - IBM storage product portfolio overview - Enterprise storage system components |
| Topic 2: Storage Fundamentals | - RAID concepts and data protection mechanisms - Storage architectures and tiers - Basic storage concepts (block, file, object) |
| Topic 3: Data Protection and Availability | - High availability and disaster recovery - Replication technologies - Backup and restore concepts |
| Topic 4: Storage Administration and Management | - Volume provisioning and configuration - Capacity planning and optimization - Storage monitoring and performance management |
| Topic 5: Troubleshooting and Support | - Performance troubleshooting - Log analysis and problem determination - Common storage issues and diagnostics |
| Topic 6: SAN and Networked Storage | - iSCSI and IP-based storage networking - Fibre Channel SAN concepts - Zoning, masking, and connectivity |
IBM Enterprise Storage Technical Support Sample Questions:
Question #1
A customer wants a new tape library. The customer currently uses LTO-4 tapes but has some older archive tapes on LTO-3.
What is the highest level tape drive the customer can install and still read the older archive tapes and write to current tapes?
- A. LTO-3
- B. LTO-6
- C. LTO-4
- D. LTO-5
Answer: C
Question #2
How is RTO defined?
- A. The amount of times it takes, from initial disaster declaration, to having critical business processes available to users.
- B. The time it takes to complete the nighty backup process.
- C. The amount of data loss that's deemed acceptable, defined by application, in the event of a disaster-failover scenario.
- D. The time it takes to restore the backup tapes at a remote site.
Answer: A
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Question #3
Which solution offers compression?
- A. DS8870
- B. XIV
- C. FlashSystem V840
- D. FlashSystem 840
Answer: D
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Question #4
A manager is evaluating XIV as a new storage solution because of an extensive utilization of snapshots in the production environment. The storage administration team is a mobile workforce and the manager is concerned about running out of snapshot capacity before an administrator can respond.
How can the solution architect respond to the manager's concern?
- A. Provide details on IBM Custom Technical Support, which automatically includes remote administration of an XIV system.
- B. Explain how custom alerting can be configured in the GUI and push notifications can be sent from IBM support to an Apple or Google service.
- C. Demonstrate the ability of the XIV to automatically convert LUNs to thin-provisioned within a storage pool to free up space for snapshots.
- D. Show how the storage administrator can remotely increase the size of the available snapshot space in a pool by using the mobile dashboard.
Answer: B
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Question #5
Which IBM backup product should you propose to a customer who wants to meet the disk-based business continuity needs of the enterprise data center?
- A. IBM Spectrum Accelerate
- B. IBM Spectrum Control
- C. IBM Spectrum Protect
- D. IBM Spectrum Archive
Answer: C
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