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Peoplecert CMS7 Deutsch Exam Syllabus Topics:

Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:

1. Welche der folgenden Aussagen zu Prozessen ist INKORREKT?

A) Sie liefern spezifische Ergebnisse
B) Sie reagieren auf bestimmte Ereignisse
C) Hierbei handelt es sich um Organisationseinheiten, die bestimmte Arten von Arbeiten ausführen sollen
D) Wir müssen in der Lage sein, sie auf relevante Weise zu messen

2. Die Strategie für IT-Service-Kontinuität sollte auf Folgendem basieren:
1) Aufbau der Servicetechnik
2) Geschäftskontinuitätsstrategie
3) Analyse der Geschäftsauswirkungen
4) Risikobewertung

A) nur 1, 3 und 4
B) nur 1, 2 und 4
C) nur 1, 2 und 3
D) nur 2, 3 und 4

3. Was liefert ein Service immer an Kunden?

A) Ressourcen
B) Wert
C) Infrastruktur
D) Anwendungen

4. Kundenwahrnehmungen und Geschäftsergebnisse helfen zu definieren, was?

A) Gesamtbetriebskosten
B) Kundenzufriedenheit
C) Der Wert einer Dienstleistung
D) Leistungsindikatoren

5. Die Gruppe, die Änderungen autorisiert, die schneller als der normale Prozess installiert werden müssen, wird als? Bezeichnet.

A) Urgent Change Board (UCB)
B) CAB-Notfallausschuss (CAB / EC)
C) Notfall-CAB (ECAB)
D) Urgent Change Authority (UCA)

Solutions: