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ITILFNDv5 Q&A - in .pdf
- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
- Updated: Nov 10, 2026
- Q & A: 143 Questions and Answers
- Convenient, easy to study.
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- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
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- Updated: Nov 10, 2026
- Q & A: 143 Questions and Answers
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ITILFNDv5 Q&A - Testing Engine
- Exam Code: ITILFNDv5
- Exam Name: ITIL Foundation (Version 5)
- Updated: Nov 10, 2026
- Q & A: 143 Questions and Answers
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Peoplecert ITILFNDv5 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: ITIL Management Practices | - Service Management Practices Overview - General Management Practices Overview - Technical Management Practices Overview |
| Topic 2: The Four Dimensions of Service Management | - Value Streams and Processes - Information and Technology - Organizations and People - Partners and Suppliers |
| Topic 3: Key Concepts of Service Management | - Value and Value Co-Creation - Organizations, Service Providers, Service Consumers - Products and Services |
| Topic 4: ITIL Service Value System (SVS) | - Service Value Chain - Guiding Principles - Continual Improvement - Governance |
Peoplecert ITIL Foundation (Version 5) Sample Questions:
Question #1
Which is an activity of the 'incident management' practice?
- A. Automating service requests to the greatest degree possible
- B. Performing service reviews with customers
- C. Providing good-quality updates when expected
- D. Assessing and prioritizing improvement opportunities
Correct Answer: C 🗳️
Question #2
What is continuous integration?
- A. A method of ensuring ultra-scalable systems through operations engineering
- B. The ability to track and evaluate service value
- C. Automatically releasing every code change into production
- D. Regularly merging code into a central repository with automated builds and tests
Correct Answer: D 🗳️
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Question #3
Which of the following is NOT an activity of digital product and service lifecycle?
- A. Discover
- B. Acquire
- C. Build
- D. Agree
Correct Answer: D 🗳️
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Question #4
Which practice has the purpose of ensuring that the organization's suppliers and their performance are managed appropriately to support the provision of seamless, quality products and services?
- A. Relationship management
- B. Service management
- C. Supplier management
- D. Release management
Correct Answer: C 🗳️
Question #5
What does the ITIL Guiding Principle 'think and work holistically' emphasize?
- A. Ensuring all activities result in value creation for the stakeholders
- B. Automating repetitive and manual tasks
- C. Considering all components of the service value system when making decisions
- D. Assigning responsibility for improvements to a single team
Correct Answer: C 🗳️
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