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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following elements is optional when you configure a service level?

A) type of service
B) Priority ticket
C) alert when overdue
D) Net labor time

2. Which field identifies a ticket as relevant for a field service scenario?

A) Requires work
B) Service organization
C) Division
D) Scheduling relevant

3. Which of the following tasks can you perform using the fine-tuning activity for service processing? Note:
There are 2 correct answers to this question.

A) Disable the profanity check for outbound responses
B) Create or delete custom channels
C) Assign tickets to the last processor
D) Manage business tasks for employee support

4. You need to define an automatic field update in a service ticket based on certain conditions. Which object do you use?

A) Notification
B) Task
C) Workflow
D) Approval

5. Which of the following are scenarios supported by SAP Cloud for Service? Note: There are 2 correct answers to this question.

A) Employee help desk
B) Partner channel management
C) Vendor management
D) Customer support

Solutions: