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SAP C_C4C14_1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which Channel types are supported in SAP Cloud for Customer? Note: There are 3 correct answers to this question.

A) Consumer to consumer
B) Consumer to business
C) Business to business
D) Business to consumer
E) Employee support

2. What is the correct sequence of steps for the process when creating tickets?

A) 1. Determine service categories
2. Analyze incident categories
3. Determine SLA
4. Determine ket dates
B) 1. Analyze incident categories
2. Determine service categories
3. Determine ket dates
4. Determine SLA
C) 1. Analyze incident categories
2. Determine service categories
3. Determine SLA
4. Determine ket dates
D) 1. Determine service categories
2. Analyze incident categories
3. Determine ket dates
4. Determine SLA
cement (SLA) evaluation

3. Which of the following are initial tasks required to configure SAP Cloud for Customer? Note: There are 2 correct answers to this question.

A) Set up scoping
B) Execute data migration
C) Define the organizational structure
D) Define business roles

4. Which additional business objects can be determined by using a registered product within a ticket? Note:
There are 2 correct answers to this question.

A) Service contract
B) Pricing condition
C) Maintenance plan
D) Warranty

5. What is the difference between a business user and employee? Note: There are 2 correct answers to this question.

A) Employee can be assigned access rights and business roles; business user cannot
B) Business users can be assigned access right and business roles: employees cannot
C) Employee need to be assigned directly to the organizational structure; business users must not
D) Business users can be created using the data migration template: employee cannot

Solutions: