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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. AW Computing technicians handle different kinds of jobs, many of which involve installing or replacing parts. Having the appropriate inventory is critical to completing the jobs on time.
How should field service be configured to ensure the parts required for a job are listed correctly on the work order?

A) Add the product fields to the work order layout.
B) Ensure the product items are available in inventory.
C) Include the required products in the work type.
D) Create a flow to add the products to the work order.

2. Universal Containers currently tracks itscustomers' entitlements to support utilizing Salesforce Service Cloud.
Service calls that require a Technician to go to the customer's location require the creation of a Work Order.
Once the Agent confirms that the customer and product are eligible for on-site support, a Work Order is manually created.
On which object should the Consultant define a Quick Action to create the Work Order?

A) Entitlement
B) Contact
C) Case
D) Opportunity

3. One of Universal Containers's customers allows maintenance only between 12 PM -1:00 PM.
On which object should a Consultant set Operating Hours to meet this requirement?

A) Service Territory Members
B) Accounts
C) Service Territories
D) Service Appointments

4. Universal Containers (UC) has 140 service resources who handle 2,400 service appointments per day.
How should UC define Service Territories to ensure a high quality of optimization and dispatcher experience?

A) Three Service Territories withfewer than 50 resources
B) One Service Territory with four Polygons
C) Two Service Territories that split the Service Resources evenly
D) Five Service Territories with fewer than 500 Service Appointments per day

5. Universal Containers wants to track the work that is performed on the customer's install base. Which object relationship should the Consultant utilize to meet this requirement?

A) Assets to Products
B) Products to Accounts
C) Work Orders to Products
D) Work Orders to Assets

Solutions: