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SDM_2002001030 Q&A - in .pdf
- Exam Code: SDM_2002001030
- Exam Name: SDM Certification - PS NSOP
- Updated: Sep 13, 2026
- Q & A: 160 Questions and Answers
- Convenient, easy to study.
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- Exam Code: SDM_2002001030
- Exam Name: SDM Certification - PS NSOP
- Updated: Sep 13, 2026
- Q & A: 160 Questions and Answers
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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Performance and Service Monitoring | - Performance monitoring
|
| Topic 4: Operational Procedures and Best Practices | - Operational standards
|
| Topic 5: Customer Service and Communication | - Service delivery
|
Nokia SDM Certification - PS NSOP Sample Questions:
Question #1
What standard is the Network Operations OSS functions based on?
- A. ISO.
- B. ITIL.
- C. ITU-T.
- D. TAM/SID.
Correct Answer: D 🗳️
Question #2
You are asked to improve the overall capability level of Fault Mgt managers. Which will achieve the BEST result?
- A. Host a 'Boot camp' for FM in each region with an experienced OD to manage.
- B. Have FM Managers swap roles with others in the region.
- C. Utilise the business line Centre of Excellence (COE) to set up a capability transfer workshop in each region.
- D. Host an annual FM Manager Development Program with a mixture of experts and other levels of competence from across the organization to run workshops focused on resolving real case issues.
Correct Answer: D 🗳️
Question #3
What are the basic steps needed to manage the Workforce?
- A. Assign tasks, and hands over the activities plan; reports on the workforce management.
- B. Schedule the planned activities, monitor and report to the management.
- C. Plan, assign, dispatch and manage the activities; Monitor, manage and report on the workforce management.
- D. Book the necessary resources, manage shift work, monitor workforce utilization KPI.
Correct Answer: C 🗳️
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Question #4
One of the (G)NOC employees has made an error due to a procedure misunderstanding which has caused a major outage and the customer is very angry and demanding you remove the employee from the organization.
What is the MOST correct course of action?
- A. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that employee has been fired.
- B. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and you will also remove the employee as soon as possible.
- C. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and ask permission to retain the employee.
- D. Review the procedure, correct the cause and provide OJT to all those using the procedure then inform the customer that this is the action you have taken and that you guarantee it will not happen again.
Correct Answer: D 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #5
Which Network Operations process utilises the majority of resources?
- A. Configuration Management.
- B. Performance Management.
- C. Alarm Monitoring
- D. Fault Management.
Correct Answer: C 🗳️
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