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SDM_2002001040 Q&A - in .pdf
- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
- Updated: Sep 16, 2026
- Q & A: 121 Questions and Answers
- Convenient, easy to study.
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- Exam Code: SDM_2002001040
- Exam Name: SDM Certification - CARE
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- Q & A: 121 Questions and Answers
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Nokia SDM_2002001040 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Network and Service Delivery Analysis | - Operational capability assessment
|
| Topic 2: Customer Care Program Governance | - Care program management principles
|
| Topic 3: Service Management and CARE Operations | - Service Level Management and Customer Commitments
|
Nokia SDM Certification - CARE Sample Questions:
Question #1
What standard response times for trouble resolution and technical query should be proposed to a new customer?
- A. Response times in other CTs in the same country.
- B. Customer requirements.
- C. Response times which are defined in the global Care Contract Template.
- D. Response times which are defined in a Service Level Agreement between Care Services and Business Unit / Product Line.
Correct Answer: C 🗳️
Question #2
Who is the main responsible person to drive the Care Contract Renewal through the whole renewal process after the Internal Kick-off Meeting?
- A. Care Service Engagement Manager.
- B. CT Head.
- C. Care Renewal Leader.
- D. Care Program Manager.
Correct Answer: C 🗳️
Question #3
What is the base-line against which we track Care profit?
- A. As-sold total contract profitability.
- B. Annual plan.
- C. ATP.
- D. Previous LE.
Correct Answer: B 🗳️
Question #4
What is the most important reason to have customer reporting in place?
- A. Because NSN Global Services management is requesting Care to do it.
- B. Because it is desired to have Customer Management get NSN vision about Care services performance.
- C. Because it is a standard Care BL requirement.
- D. Through this report Customer Management can understand the value we deliver for the money they pay.
Correct Answer: D 🗳️
Question #5
What does SOX compliancy mean for an expired contract?
- A. SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
- B. There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.
- C. SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
- D. It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
Correct Answer: B 🗳️
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