[2023] Pass Cisco 500-443 Test Practice Test Questions Exam Dumps [Q18-Q43]

[2023] Pass Cisco 500-443 Test Practice Test Questions Exam Dumps

Verified 500-443 dumps Q&As - 500-443 dumps with Correct Answers

NEW QUESTION # 18
In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

• A. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
• B. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
• C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
• D. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
• E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.

Answer: C,D

NEW QUESTION # 19
Which of the following is a common UCCE issue related to media routing?

• A. Agent configuration issues
• B. Poor voice quality
• C. Database connectivity issues
• D. Call routing failures

Answer: B

NEW QUESTION # 20
What is the maximum number of agents that can be configured within Cisco Packaged Contact Center Enterprise up to release 10.5?

• A. 0
• B. 1
• C. 2
• D. 76,000
• E. 3

Answer: C

NEW QUESTION # 21
What are two default roles assigned to a supervisor imported from CCE DB? (Choose two.)

• A. Dashboard Designer
• B. Value List Collection Designer
• C. Report Designer
• D. Report Definition Designer
• E. Agent Supervisor

Answer: A,E

Explanation:
B Agent Supervisor is one of the default roles assigned to a supervisor imported from CCE DB, as it allows the supervisor to view and manage agents and teams in Finesse. E Dashboard Designer is another default role assigned to a supervisor imported from CCE DB, as it allows the supervisor to create and edit dashboards in CUIC. Reference = [Cisco Finesse Administration Guide Release 12.5(1)], page 13; [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 9 According to the Cisco Unified Intelligence Center User Guide, Release 12.6 (1), a supervisor imported from CCE DB is assigned two default roles: Agent Supervisor and Dashboard Designer1. The Agent Supervisor role allows the user to view reports related to agents, teams, and skill groups1. The Dashboard Designer role allows the user to create and edit dashboards that display reports in a graphical format1. The other options are not correct, because they are not default roles assigned to a supervisor imported from CCE DB. The Value List Collection Designer role allows the user to create and edit value list collections that define the values for report filters2. The Report Designer role allows the user to create and edit custom reports using the Report Definition Editor3. The Report Definition Designer role allows the user to create and edit report definitions that specify the data sources, fields, filters, and layouts for reports4.
Reference:
1: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - User Roles
2: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Value List Collections
3: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Designer
4: Cisco Unified Intelligence Center User Guide, Release 12.6 (1) - Report Definition Designer

NEW QUESTION # 22
Which of the following UCCE administrative tools is used to troubleshoot system issues related to database connectivity?

• A. Cisco Unified Intelligence Center (CUIC)
• B. Cisco RTMT (Real-Time Monitoring Tool)
• C. Cisco Unified Contact Center Enterprise Administration (CUCEA)
• D. Cisco Unified Contact Center Enterprise Serviceability (CUCEs)

Answer: D

Explanation:
Cisco Unified Contact Center Enterprise Serviceability (CUCEs). The Cisco Unified Contact Center Enterprise Serviceability (CUCEs) tool is used to troubleshoot system issues related to database connectivity. It provides tools for monitoring database activity, identifying database performance issues, and troubleshooting issues related to database connectivity.

NEW QUESTION # 23
Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

• A. opcs
• B. dbagent
• C. mds
• D. ccagent

Answer: D

NEW QUESTION # 24
What is the role of the Unified CCE Master Controller in UCCE?

• A. To handle incoming customer interactions
• B. To manage and control the UCCE system components
• C. To create and customize reports in UCCE
• D. To monitor real-time statistics in UCCE

Answer: B

NEW QUESTION # 25
What are the functions of the Cisco Finesse desktop in UCCE? (Select all that apply)

• A. Monitor real-time statistics
• B. Create and customize reports
• C. Manage agents and skill groups
• D. Handle incoming customer interactions

Answer: A,D

NEW QUESTION # 26
What is the role of the Unified CCE Peripheral Gateway (PG) Interface Manager in UCCE?

• A. To handle incoming customer interactions
• B. To manage and control the UCCE system components
• C. To manage and control communication between the PG and other UCCE components
• D. To provide real-time statistics on call center performance

Answer: C

NEW QUESTION # 27
Which of the following reporting tools is used by UCCE administrators to configure and manage report settings?

• A. Cisco Finesse
• B. Cisco Unified Communications Manager (CUCM)
• C. Cisco Unified Intelligence Center (CUIC)
• D. Cisco Unified Contact Center Enterprise Administration (CUCEA)

Answer: C

Explanation:
Cisco Unified Intelligence Center (CUIC). Cisco Unified Intelligence Center (CUIC. is used by UCCE administrators to configure and manage report settings. It provides tools for creating and modifying report templates, configuring data sources, and defining custom report fields.

NEW QUESTION # 28
The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

• A. Cisco Unified CVP reporting server
• B. Cisco Unified CVP VXML server
• C. Cisco Unified Communications Manager
• D. VXML gateway
• E. SIP proxy server
• F. Cisco Unified CVP call server
• G. Cisco Unified Contact Center Enterprise server

Answer: A,B,F

NEW QUESTION # 29
In the Cisco Unified Contact Center Enterprise solution, what is affected when utilizing significant digits?

• A. determines how many digits of the dialed number are significant
• B. which VXML gateway the call is placed in
• C. external phone number CallerID
• D. agent ACD extension length

Answer: B

NEW QUESTION # 30
What is the role of the Cisco Unified Contact Center Enterprise (UCCE. Diagnostic Framework in UCCE?

• A. To diagnose and troubleshoot UCCE system issues
• B. To handle incoming customer interactions
• C. To manage and control the UCCE system components
• D. To provide real-time statistics on call center performance

Answer: A

Explanation:
To diagnose and troubleshoot UCCE system issues. The Cisco Unified Contact Center Enterprise (UCCE.
Diagnostic Framework is a tool used by UCCE administrators to diagnose and troubleshoot UCCE system issues. It provides tools for analyzing system logs, monitoring system activity, and identifying issues related to system components and services.

NEW QUESTION # 31
Which of the following tools can be used to troubleshoot common UCCE issues related to agent desktop functionality? (Select all that apply)

• A. Cisco Unified Intelligence Center (CUIC)
• B. Cisco Finesse Desktop
• C. Cisco RTMT (Real-Time Monitoring Tool)
• D. Cisco Unified Contact Center Enterprise Administration (CUCEA)

Answer: B

Explanation:
Cisco Finesse Desktop. The Cisco Finesse Desktop is a tool used by UCCE agents to handle incoming customer interactions. It provides tools for managing and controlling call center activity, as well as analyzing call center performance. Issues related to agent desktop functionality can be troubleshooted by analyzing agent activity in the Cisco Finesse Desktop.

NEW QUESTION # 32
What are two CUIC stock reports that are able to be downloaded from Cisco.com? (Choose two.)

• A. CCE License
• B. CCE TR License
• C. CCE TF Historical
• D. CCE AF Historical
• E. CCE AR Historical

Answer: D,E

Explanation:
A One of the CUIC stock reports that are able to be downloaded from Cisco.com is CCE AF Historical, as it provides historical data for agent finesse login/logout activities. D Another CUIC stock report that is able to be downloaded from Cisco.com is CCE AR Historical, as it provides historical data for agent reservation activities. Reference = [Cisco Unified Contact Center Enterprise Reporting User Guide Release 12.5(1)], page 9; Cisco.com

NEW QUESTION # 33
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVR This Label, along with a unique correlation ID, is delivered to CVR What does CVP do next?

• A. It does not deliver this information to wb.
• B. It delivers this String via SIP invite to the Virtual Voice Browser.
• C. It delivers this string via HTTP to the Virtual Voice Browser.
• D. It defers this string via HTTPS to the Virtual Voice Browser.

Answer: B

Explanation:
When an explicit or implicit Send to VRU node is encountered, a default Label is returned to CVP. This Label, along with a unique correlation ID, is delivered to CVP. What CVP does next is it delivers this string via SIP invite to the Virtual Voice Browser (VVB), which will execute a VXML application on behalf of CVP. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 11

NEW QUESTION # 34
What is the purpose of the Cisco Unified Contact Center Enterprise (UCCE. Agent Desktop in UCCE?

• A. To handle incoming customer interactions
• B. To manage and control the UCCE system components
• C. To allow agents to handle customer interactions and access UCCE tools
• D. To provide real-time statistics on call center performance

Answer: C

Explanation:
To allow agents to handle customer interactions and access UCCE tools. The Cisco Unified Contact Center Enterprise (UCCE. Agent Desktop is a component of the UCCE system that allows agents to handle customer interactions and access UCCE tools, such as call scripting and customer information. It provides a unified interface for agents to manage customer interactions across multiple channels, including voice, email, and chat.

NEW QUESTION # 35
Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

• A. Incorrect media file name.
• B. Send to originator is not enabled.
• C. No network VRU is configured for the routing client.
• D. Primary VRU peripheral gateway is out of service.
• E. VRU PIM just got out of service.

Answer: C,E

NEW QUESTION # 36
What is the semantic meaning of the RouterCallKeyDay variable?

• A. It represents a string that corresponds to the day that the call was taken. For example: at midnightit could advance from "Monday" to "Tuesday".
• B. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
• C. It represents a string that corresponds to a Globally Unique Call Identifier.
• D. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
• E. It represents a sequence number used for ordering rows for the same call.

Answer: B

NEW QUESTION # 37
Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

• A. ICM instance
• B. ICM Organizational Unit
• C. ICM facility
• D. ICM Security policy
• E. ICM agent users
• F. ICM User Group policy

Answer: A,B,C

NEW QUESTION # 38
Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

• A. customer instance name
• B. configured ports
• C. reserved ports
• D. ready ports
• E. telephony port status

Answer: D

NEW QUESTION # 39
Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

• A. Percent Allocation
• B. Call Type
• C. Skill Group
• D. Precision Queue

Answer: B,D

NEW QUESTION # 40
What is the first step for CCE to dynamically allocate a label?

• A. The WB ermine service should be in Service.
• B. An agent needs to log in.
• C. CVP Call service needs to be restarted.
• D. The Dialer should be configured.

Answer: B

Explanation:
The first step for CCE to dynamically allocate a label is an agent needs to log in, as this triggers the Agent PG to send a label request message to the Router. The Router then assigns a label from the available pool and sends it back to the Agent PG. Reference = [Cisco Unified Contact Center Enterprise Solution Reference Network Design (SRND), Release 12.5(1)], page 13 According to the Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2), dynamic labels are expressions that the CallRouter processes in real time, converting an expression into a character string that is then returned to the routing client as a label1. Dynamic labels are useful for routing calls to agents based on their current location, availability, or skill level. For CCE to dynamically allocate a label, an agent needs to log in and register with the system, so that the CallRouter can access the agent's information and use it in the dynamic label expression1. The other options are not correct, because they are not related to dynamic label allocation. The WB ermine service is a web service that provides access to the configuration data of the system2. The Dialer is a component that enables outbound dialing campaigns3. The CVP Call service is a service that handles call control and voice processing for calls that use Unified CVP3.
Reference:
1: Cisco Packaged Contact Center Enterprise Features Guide, Release 12.0 (1)
2: Cisco Packaged Contact Center Enterprise Administration and Configuration Guide, Release 12.0 (1)
3: Scripting and Media Routing Guide for Cisco Unified ICM/Contact Center Enterprise, Release 12.5 (1) and 12.5 (2) - Dynamic Labels

NEW QUESTION # 41
What is the purpose of the SMTP setting in the CUIC administrator web page?

• A. configures the actual schedule for the reports to be sent
• B. only configures the email server used to email the alert notification
• C. configure the email server and actual schedule for the reports to be sent
• D. only configures the email server used to email scheduled reports

Answer: D

Explanation:
The purpose of the SMTP setting in the CUIC administrator web page is to only configure the email server used to email scheduled reports, as it specifies the host name, port number, user name, password, and sender address of the SMTP server. Reference = [Cisco Unified Intelligence Center User Guide Release 12.5(1)], page 10

NEW QUESTION # 42
When using the Play Media micro-application, which parameter automatically generates the media file name for an agent greeting?

• A. -g
• B. -aa
• C. -a
• D. -ag

Answer: C

NEW QUESTION # 43
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