C_C4H520_02 Dumps with Practice Exam Questions Answers
C_C4H520_02 by SAP Certified Application Associate Actual Free Exam Practice Test
SAP C_C4H520_02 Certification Exam Topics:
| Topic Areas | Topic Details, Courses, Books |
|---|---|
| Mobile SAP Field Service Management application > 12% | Explain the features of mobile Field Service Management application and know how to accept, execute and close a service call. |
| Analytics and Reports 8% - 12% | Explain where to find analytic reports on SAP FSM and how effectively use them for reporting purposes. |
| SAP Field Services Management and SAP Service Cloud < 8% | Describe how SAP Fiend Service Management fits into SAP Service Cloud and basic functionalities of SAP Field Service Management. |
| Smartforms > 12% | Explain the features of Smartforms module and locate /create templates. |
| Customer Self Services via Core Now < 8% | Explain the entire end to end execution steps starting from consumer self-service to generate a service call and executing on it. |
| Crowd Workforce < 8% | Explain the basic concept of Crowd service and the benefits it brings into SAP Fiend Service Management. |
| Master Data Management 8% - 12% | Explain all the components of Master Data Managment and know how the data model is used within SAP Fiend Service Management. |
| Workforce management > 12% | Outline the features of Workforce Managment and know how to create and assign a service call. |
| Administration: Permissions and Configurations 8% - 12% | Know the basic features of administartion modules and where to access company settings, business rules and permission settings. |
| Business Rules < 8% | Know the advantages of using business rules and how to use them along with some use cases. |
| Integrations < 8% | Explain the basic concepts of integration between SAP Fiend Service Management and other products and end to end process flow |
NEW QUESTION 39
What is the first step a technician needs to take to add aSmartform with in SAP Field Service Management Mobile App. Choose the correct answer.
- A. Select a Template
- B. Select a linked object
- C. Select whether is mandatory
- D. Select a record from the linked object
Answer: D
NEW QUESTION 40
As a technician, you just have completed a job. you now need to book a second visit for the Customer.
What option is available in SAP Field service mobile App for you to do this? Choose the correct answer.
- A. Create a follow up activity from the Efforts page
- B. Create a follow up activity from the Expenses page
- C. Create a follow up activity from the Smart form page
- D. Create a follow up activity from within the Service call.
Answer: D
NEW QUESTION 41
What are the typical steps you perform in the planning and dispatching App? Note: There are 2 correct answers to this question.
- A. Create Equipment
- B. Approve Efforts
- C. Assign Technicians
- D. Update contacts
Answer: B,C
NEW QUESTION 42
Who Typically creates Smartform Templates in SAP Field Service management? Choose the correct answer.
- A. Field Coordinator
- B. BackOffice Administrator
- C. End Customer
- D. Service Engineer
Answer: B
NEW QUESTION 43
What functionality is possible when the smart formtemplate is set to translation status? Choose the correct answer.
- A. The template can be exported to XML format
- B. The template can be assigned to an equipment
- C. The template can be Edited
- D. The template can be assigned to an activity
Answer: A
NEW QUESTION 44
In Which steps of the end to end service process does SAP Field service management contribute to the overall customer experience? Note: There are 2 correct answers to this question.
- A. Customer Feedback Management
- B. Mobile Field service execution
- C. Parts Logistics
- D. Workforce management
Answer: A,B
NEW QUESTION 45
What needs to done to create a moment set? Note: There are 3 correct answers to this question.
- A. Create Item and assign it
- B. Setup Business rule
- C. Create Moment set
- D. Create and assign QR code
- E. Create Moment
Answer: C,D,E
NEW QUESTION 46
What needs to be done to view the activity on the mobile device? Note: There are 2 correct answers to this question.
- A. The activity has to be assigned to the technician
- B. The activity needs to be in status finished
- C. The service call needs to be assigned
- D. The dispatcher needs to release the assignment
Answer: A,D
NEW QUESTION 47
You are a consultant who needs to explain the Reserved material features of SAP Field Service Management? Which statements can you use to describe the capabilities of reserved material? Note:
There are 2 correct answers to this question.
- A. You can plan and reserve materials in both Web and Mobile applications
- B. The system will update the Inventory count of reserved materials in standalone scenario.
- C. You can approve consumed reserved materials in Time and Material Journal
- D. A planned can create service calls with reserved materials from an integrated ERP system
Answer: A,D
NEW QUESTION 48
Which module in SAP Field Service management is used to create documentation and guidelines for Service Execution? Choose the correct answer.
- A. Planning and Dispatching
- B. Administration
- C. Smartforms and Feedback
- D. Master Data
Answer: C
NEW QUESTION 49
What can you do using the data loader in the Master data module? Note: There are 3 correct answers to this question.
- A. Delete data records
- B. Overwrite data records
- C. Create data records
- D. Read Data Records
- E. Merge Data Records
Answer: B,C,E
NEW QUESTION 50
Which Field is Mandatory when creating a service call on SAP Field Service Mobile App? Choose the correct answer.
- A. Contact
- B. Equipment
- C. Priority
- D. Business Partner
Answer: D
NEW QUESTION 51
What are the SAP Field service management service call statuses that can be mapped to ERP? Note:
There are 3 correct answers to this question.
- A. Released
- B. Ready to Plan
- C. Technically complete
- D. Finished
- E. Cancelled
Answer: B,C,E
NEW QUESTION 52
What are key functionalities of the SAP Field Service Management solution? Note: There are 2 correct answers to this question.
- A. Service Level Agreement
- B. Automated Scheduling
- C. Mobile-Self Service
- D. Ticket Routing rules
Answer: B,C
NEW QUESTION 53
Which customizations are possible with the Screen Configuration feature? Note: There are 3 correct answers to this question.
- A. Able to display custom translations
- B. Can define color coding
- C. Can be used for field validation expressions
- D. Can only be defined for mobile screens.
- E. Used to display: hide, sort and group fields
Answer: A,C,E
NEW QUESTION 54
As a technician, you want to complete multiple activities, which processes allows you to do that in SAP Field Service management Mobile App? Choose the correct answer.
- A. Complete Smartform
- B. Save Efforts
- C. Group Checkout
- D. Standard Checkout
Answer: C
NEW QUESTION 55
How do you activate the integrated Checkout feature in SAP Field Service management Mobile App?
Note: There are 3 correct answers to this question.
- A. Adjust Cloud Account settings
- B. Create Custom Business Rules
- C. Enable Company Settings
- D. Configure Checkout workflow step
- E. Activate Permissions
Answer: C,D,E
NEW QUESTION 56
Which activities you can perform in Administration module? Note: There are 2 correct answers to this question.
- A. Perform System Monitoring
- B. Define Service workflows
- C. Edit Smartform Templates
- D. Maintain Session Configuration
Answer: B,D
NEW QUESTION 57
Which of the following statements are correct? Note: There are 2 correct answers to this question.
- A. Account specific configuration is applied to one database
- B. Company specific configuration is applied to all databases
- C. Company specific configuration is applied to one database
- D. Account specific configuration is applied to all databases
Answer: C,D
NEW QUESTION 58
Which actions are possible with the data loader? Note: There are 2 correct answers to this question.
- A. Enable data validation
- B. Export
- C. Generate sample upload file
- D. Choose Data update option
Answer: C,D
NEW QUESTION 59
Which statements apply to Reserved Material? Note: There are 2 correct answers to this question.
- A. Enabling stock integration with ERP for standalone scenarios
- B. Reserve parts for service call reporting
- C. Is used to book material in advance for a technician
- D. Organization of parts for a particular activity and reservation of stock
Answer: C,D
NEW QUESTION 60
As an Administrator, you can maintain Settings at different levels. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.
- A. You apply Company level settings to aspecific database
- B. You apply account level settings to All databases
- C. You apply Company level settings to all databases
- D. You apply account level settings to a specific database
Answer: A,B
NEW QUESTION 61
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C_C4H520_02 Exam Certification Details:
| Level: | Associate |
| Duration: | 180 mins |
| Sample Questions: | SAP C_C4H520_02 Exam Sample Question |
| Exam: | 80 questions |
| Languages: | English |
| Cut Score: | 61% |
SAP C_C4H520_02 Exam Description:
The "SAP Certified Application Associate SAP Field Service Management 2005" certification exam validates that the candidate possesses the fundamental and core knowledge required of the application consultant profile. This certification proves that the candidate has an overall understanding and functional configuration skills to participate as a member of an SAP Field Service Management project team in a mentored role. This certification exam is recommended as an entry level qualification.
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