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ServiceNow CIS-ITSM Exam Syllabus Topics:
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NEW QUESTION 29
How do you make an article visible in the featured content section?
- A. Select the Featured check box in the article.
- B. Add a new record to the "Featured Content" table.
- C. Add the article to the featured content related list in a knowledge base.
- D. Add a new record to "Knowledge Base Featured" table.
Answer: C
NEW QUESTION 30
Which of the following are valid states for Standard Change requests? (Choose all that apply.)
- A. Authorize
- B. Review
- C. Scheduled
- D. Implement
- E. Assess
Answer: B,C,D
Explanation:
Explanation
NEW QUESTION 31
According to ServiceNow recommendations, the user who makes a service request should be informed about the expectations for approval and delivery.
- A. True
- B. False
Answer: A
NEW QUESTION 32
Which of the following statements is true regarding the permission that a user of itil role has?
- A. Users with itil role can update any incident except closed incidents.
- B. Users with itil role can only update incident created by them.
- C. Users with itil role can update any incident except closed and resolved incidents.
- D. Users with itil role can update any incident.
Answer: A
Explanation:
Explanation/Reference:
NEW QUESTION 33
How many columns can a formatter contain in a variable set?
- A. There is no upper limit to the number of columns a formatter can have.
- B. 0
- C. 1
- D. 2
Answer: C
NEW QUESTION 34
Which of the following statements reflects when the Actual start and Actual end date fields are populated on a change request?
Actual start is set when the _____________.
- A. State changes to Scheduled. Actual end is set when the State changes to Review.
- B. State changes to Implement. Actual end is set when the State changes to Review.
- C. State changes to Implement. Actual end is set when the State changes to Closed.
- D. First Implementation Change Task is updated. Actual end is set when the final Implementation Change Task is Closed.
Answer: C
NEW QUESTION 35
How to show the template bar at the bottom of the incident form?
- A. In the Form Layout, select the checkbox "Show Template Bar".
- B. In the Form Layout, add the "Template Bar" to the available fields.
- C. Click on the "Toggle Template Bar" at the top of the form.
- D. Set the incident property "Show Toggle Bar" to true.
Answer: C
Explanation:
Explanation/Reference:
NEW QUESTION 36
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)
- A. Notify the record owner.
- B. Delete the related record also.
- C. Clear the value of the lookup field.
- D. Do NOT allow deletion of a lookup record that is part of a lookup relationship.
- E. Prompt the user to enter another record to resolve the lookup relationship.
Answer: B,C,D
NEW QUESTION 37
If a script include has SNC in its name, it means it is safe to edit these script includes and upgrade will not be affected.
- A. True
- B. False
Answer: B
Explanation:
Explanation
Script includes with SNC in their name are read-only to ensure they are updated during upgrades.
NEW QUESTION 38
Primary tables associated with request fulfillment begin with the prefix _____________.
- A. rf_
- B. req_
- C. sc_
- D. rm_
Answer: C
NEW QUESTION 39
Which of the following is the goal of problem management?
- A. Restore normal service operation as quickly as possible and minimize the adverse impact of incidents on business operations, thus ensuring that the best possible levels of service quality and availability are maintained.
- B. Manage improvement to IT processes and services in order to increase efficiency, effectiveness, and cost-effectiveness.
- C. Prevent problems and resulting incidents from happening, to eliminate recurring incidents, and to minimize impact of incidents that cannot be prevented.
- D. Detect and correlate operational alerts or communications generated by infrastructure items to manage operations and prevent problems in the environment.
Answer: C
NEW QUESTION 40
There are two types of variable sets, single-row and multi-row.
- A. True
- B. False
Answer: A
NEW QUESTION 41
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?
- A. Create a metadata sandbox.
- B. Create a full sandbox.
- C. Create a configuration-only sandbox.
- D. Create a developer sandbox.
Answer: B
NEW QUESTION 42
An Inbound Action processes an email received by ServiceNow to create or update a record in ServiceNow.
- A. True
- B. False
Answer: A
NEW QUESTION 43 
The test method above calls an @future method that increments the Number_of_Times_Viewed__c value. The assertion is failing because the Number_of_Times_Viewed__c equals 0.
What is the optimal way to fix this?
- A. Change the assertion to System.assertEquals(0, acctAfter.Number_Of_Times_Viewed__c).
- B. Change the initialization to acct.Number_Of_Times_Viewed__c = 1.
- C. Add Test.startTest() before and Test.stopTest() after AuditUtil.incrementViewed.
- D. Add Test.startTest() before and Test.stopTest() after insert acct.
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION 44
Which of the following roles can delete a CAB definition?
- A. None of the listed answers
- B. itil_admin
- C. change_manager
- D. cab_manager
Answer: A
Explanation:
Explanation/Reference:
Explanation:
Only system admin can delete CAB Definitions.
NEW QUESTION 45
You should activate surveys because they are not activated for incidents, by default.
- A. True
- B. False
Answer: A
NEW QUESTION 46
Which script action is called once "Communicate Fix" is clicked?
- A. Copy Prblm Fix to Incdnt Comments
- B. Copy Prb fix to Inc
- C. Copy Problem Fix
- D. Copy Prb fix to Inc comments
Answer: D
NEW QUESTION 47
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
- A. True
- B. False
Answer: B
Explanation:
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 48
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Scope
This certificate verifies the fundamental knowledge to become a development consultant ensuring if the candidate is skilled enough of practically applying the knowledge gained through pieces of training and practical experience of working within the projects.
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