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NEW QUESTION 13
A company needs to create an OmniScript with three steps.
* Step 1
* Step 2
* Step 3
Enter customer details
Select a product
Display a price retrieved from a REST API
The product's price should automatically display in Step 3.
What should the consultant add to the design of the OmniScript to meet these requirements?
- A. Integration Procedure Action inside Step 3
- B. DataRaptor Post Action between Step 2 and Step 3
- C. DataRaptor Post Action inside Step 2
- D. Integration Procedure Action between Step 2 and Step 3
Answer: D
NEW QUESTION 14
A company needs to create a quoting process for its internal agents. During quoting, the agent selects a product and specifies the grade (A, B. C, D. E) and the size (Small Medium, Large, X-large). The process should look up the unit price using the product code, the grade, size, and then multiplies the unit price by a discount factor.
Which two OmniStudio tools should the consultant recommend to meet these requirements?
Choose 2 answers
- A. Calculation Procedure
- B. Calculation Matrix
- C. DataRaptor Transform
- D. DataRaptor Extract
Answer: B,D
NEW QUESTION 15
A consultant receives a requirement to display products installed at an account site in a customer's 360° FlexCard view. The business requires that the width of the fields displayed should change depending on the device used to view the FlexCard. For example, the Product Name and Model field elements should display at full width on mobile devices, but they should shrink to 60% on devices such as laptops and desktops.
How should the consultant design the FlexCard to meet this requirement?
- A. Create two states, one for mobile devices and another for non-mobile devices
- B. Enable the Mobile-First feature in FlexCard settings
- C. Create two FlexCards, one for mobile devices and another for non-mobile devices
- D. Enable the Responsive feature on the Product Name and Model field elements
Answer: D
NEW QUESTION 16
Which OmniScript element can be used to retrieve data from more than one source?
- A. Matrix Action
- B. Integration Procedure Action
- C. Calculation Action
- D. DataRaptor Extract Action
Answer: B
NEW QUESTION 17
A company implements an integration procedure that is invoked from an OmniScript. The integration procedL includes a very long-running process that makes users impatient.
Which feature should the consultant recommend to Improve performance and address users' concerns?
- A. Chaining
- B. Batch jobs
- C. Conditions
- D. Try Catch
Answer: A
NEW QUESTION 18
Which OmniStudio tool creates a Chatter post and sends to a Chatter feed?
- A. Calculation Procedure
- B. Integration Procedure
- C. FlexCards
- D. DataRaptor Load
Answer: B
NEW QUESTION 19
A business wants to display cases for an account using FlexCards. The cases should be organized in a tabular list by case status, so that Escalated cases appear first, followed by Active and Closed cases.
Which FlexCard feature should the consultant recommend to meet this requirement?
- A. flyout with child FlexCards with conditions to filter by case status
- B. A Datatable element with the Group By property
- C. States with conditions to filter by case status
- D. Child FlexCards in a parent FlexCard with the Group By property
Answer: B
NEW QUESTION 20
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when view the product information. Once all of the elements are collected together on the FlexCard, it looks cluttered.
Which two FlexCard features should the consultant recommend to address this issue?
Choose 2 answers
- A. Use a flyout action to display additional information
- B. Put specific fields in a collapsible block
- C. Use a condition to hide data unless specific criteria are met
- D. Use a table or chart to display data
Answer: A,B
NEW QUESTION 21
A company needs to implement new verification processes for contacts in their org. This process relies on three Contact record types: Recruiter, Candidate, and Trainer. The verification process is different for each type of contact. For example, recruiters must pass a background check; trainers must complete mandatory training classes, and candidates must achieve certifications.
Which OmniStudio tools should the consultant recommend to meet these requirements?
- A. Specific FlexCards with Actions for each type of Contact
- B. Single OmniStudio Action that invokes separate Omniscripts
- C. Multiple OmniStudio Actions that invoke separate OmniScripts
- D. Single FlexCard with an Action to invoke an OmniScript
Answer: C
NEW QUESTION 22
A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?
- A. FlexCards and Integration Procedures
- B. OmniScripts and Integration Procedures
- C. FlexCards and DataRaptors
- D. OmniScripts and DataRaptors
Answer: B
NEW QUESTION 23
Which three use cases should be implemented using Calculation Procedures & Matrices?
Choose 3 answers
- A. Use rules to determine eligible insurance products based on a house's address and age of the building.
- B. Use the product color and capacity to determine the price of a product.
- C. Use a house's address, size, and age of the building to determine an insurance premium.
- D. Use risk factors for an insured item to determine different insurance product options.
- E. Use location and past usage to determine the monthly cost for an energy product.
Answer: B,D,E
NEW QUESTION 24
A company needs to generate invoices when contracts reach an approved status. Users should initiate the invoice generation process from the contract page, but the option should not appear until the contract reaches the approved status. After the invoice is generated, it should be sent to the customer for signature.
What three tools should be used in the solution the consultant recommends to meet these requirements?
Choose 3 answers
- A. DataRaptor
- B. Interaction Launcher
- C. FlexCards
- D. OmniStudio Action
- E. OmniScript
Answer: A,C,E
NEW QUESTION 25
When a call center agent interacts with a customer, the agent must have all of the customer's related information available for a quick response. The business requires the agent to have access to:
* A view with information about a customer account
* A list of contacts and cases associated with the account
* All information should be on one screen
What OmnlStudio tool should be used to meet this requirement?
- A. Lightning Record Page
- B. FlexCards
- C. OmniScript
- D. Customer IntellView
Answer: B
NEW QUESTION 26
An auto insurance company has different rates for each state in the country. The company needs to manage the rates separately, but the formula to calculate the premiums is the same. All the input and output are the same; only the values in the rating tables differ.
Which OmniStudio tool should the consultant recommend to meet this requirement?
- A. Aggregation Steps in a Calculation Procedure
- B. Class-based Calculation Procedure
- C. Grouped Calculation Matrix
- D. DataRaptor Transform with an interface Map
Answer: C
NEW QUESTION 27
which Action element redirects the user outside an LWC OmniScript?
- A. Response
- B. Done
- C. Post to Object
- D. Navigate
Answer: D
NEW QUESTION 28
Service agents must confirm customer contact information in the first step of a payment OmniScript. Contact information includes name, telephone number, mobile number, and email. None of the contact information on first step is required.
On the last step, after taking payment, the agent can optionally email the receipt to the customer. If the bmust says yes, the agent selects a checkbox. If the agent selects the box but the email address field is empty, the process must require the user to return to the first step and enter the customer's email address.
What should the consultant recommend to meet this requirement?
- A. Add a Validation Rule to the Contact object
- B. Add a Set Errors element
- C. Add a DataRaptor to retrieve the email address
- D. Add a Conditional View to the last step
Answer: B
NEW QUESTION 29
An Insurance agency wants to enable its call center agents to be more efficient when handling customer inqul.... After analyzing patterns In the call logs, the agency discovers that one of the top customer requests is to find total insurance premiums paid as well as the difference year over year. Agents need to relay this information the customer and then send them a summary report by email. The agency decides to implement this process using OmniScript.
What three OmniScrlpts elements should be used to meet the requirements?
Choose 3 answers
- A. Email Action
- B. Messaging Element
- C. DataRaptor Extract Action
- D. DataRaptor Post Action
- E. Calculation Action
Answer: A,C,E
NEW QUESTION 30
A company plans to rebuild a process that includes functionality that was originally written in APEX and Visual pages using OmniScript. The consultant reviews the process and sees in the first step, the user reviews data then enters additional information. In the next step, the process retrieves data from an external system.
In this scenario, which OmniStudio data tool should the consultant recommend?
- A. Calculation Procedure
- B. Integration Procedure
- C. DataRaptor Extract
- D. DataRaptor Turbo
Answer: B
NEW QUESTION 31
A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality:
* Allow the user to enter contact and address information
* Require the user to enter age, gender, and optionally income bracket
* Compute a discount percentage per product based on the customer data provided
* Save the list of suggested products including discounts
Which three OmniStudio tools should the consultant use to design a solution that meets these requirements7 Choose 3 answers
- A. FlexCard
- B. Integration Procedures
- C. OmniStudio Action
- D. Calculation Procedures and Matrices
- E. OmniScript
Answer: B,D,E
NEW QUESTION 32
A business implements a simple OmniScript in their call center that allows agents to quickly create a case when on the phone with customers. The OmniScript has been running successfully in the call center for over a year. The business decides it wants to allow partners to create cases directly from their Community portal.
What is the most efficient solution that the consultant can propose to meet this new requirement?
- A. Embed the existing OmniScript as a reusable component within a new Community OmniScript.
- B. Deploy the existing OmniScript to the Community portal using OmniOut.
- C. Duplicate the existing OmniScript and deploy the new script on the website.
- D. Clone the existing OmniScript to a new LWC OmniScript and deploy to the Community portal.
Answer: A
NEW QUESTION 33
A company has an existing OmniScript that agents use to create new billing accounts. It currently has three st to capture required information:
* Step 1: account name and legal number
* Step 2: billing cycle and monthly due date
* Step 3: email and telephone number
After each step, a DataRaptor is used to update the account information in Salesforce.
Following best practices, which two improvements can the consultant recommend for this OmniScript?
Choose 2 answers
- A. Combine the three steps into one step
- B. Create a reusable OmniScript for this process
- C. Configure the save for later property
- D. Use a single DataRaptor to save the information
Answer: A,D
NEW QUESTION 34
When a customer wants to buy a new device, a discounted rate can be applied after considering the number lines and internet coverage on their current plan.
Which OmniStudio tool could a consultant recommend to get the discounted rate?
- A. Calculation Matrices
- B. DataRaptor Turbo
- C. OmniStudio Action
- D. DataRaptor Transform
Answer: A
NEW QUESTION 35
A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers
- A. Input Block
- B. Multi-select
- C. Formula
- D. Step
- E. Edit Block
Answer: C,D,E
NEW QUESTION 36
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?
- A. States
- B. Zones
- C. Flyouts
- D. Actions
Answer: C
NEW QUESTION 37
A consultant has a project with the following requirement: "Agents need to follow a standard customer greeti.... script in order to ensure brand consistency." Which OmniScript element should the consultant recommend to ensure the agents can see and follow these standard scripts?
- A. Headline
- B. Text Area
- C. Input Block
- D. Step
Answer: A
NEW QUESTION 38
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