[Jan 09, 2024] ADM-201 Exam Dumps - Try Best ADM-201 Exam Questions - PracticeDump
Verified ADM-201 exam dumps Q&As with Correct 250 Questions and Answers
Domain 6: Support & Service Applications (13%)
This topic area checks the learners’ skills in explaining the case management capabilities (including case comments, case processes, and case settings); identifying how to automate case management depending on a scenario (including auto-response, case assignment, escalation, email-to-case, web-to-case, case teams); explaining the Salesforce Knowledge capacities; explaining the Salesforce Communities capacities.
NEW QUESTION # 80
Ursa Major Solar has a million new Account records to upload into Salesforce. What is the recommended method for uploading this data?
- A. Request help from Salesforce.
- B. Utilize the Data Leader.
- C. Utilize the Data Import Wizard.
- D. Utilize an AppExchange app
Answer: B
NEW QUESTION # 81
Which of these is NOT true: it is possible to import my existing contacts from Outlook by:
- A. Sending emails to myself
- B. Connecting SFDC with Outlook and submitting contacts and leads to SFDC directly from my email
- C. Clicking “set-up” and using the import wizard
Answer: A
NEW QUESTION # 82
With Spring '11, a new version of Chatter Desktop is available with performance optimizations and enhancements that let you:
- A. Subscribe to a user feed post
- B. Subscribe to a user
- C. Select the To: Me tab to see posts directed to you
- D. Post to a group or user\'s feed
- E. Click files to preview them
- F. Click groups and users to view their feeds
Answer: C,D,E,F
Explanation:
Section: Volume F
NEW QUESTION # 83
Universal Containers is using lead assignment rules and record types. The sales team has the record type 'Corporate Leads' assigned as their default record type. The sales team has reported that Leads assigned to them are assigned to a different record type. They have requested to have all Leads assigned to them be assigned to the 'Corporate Leads' record type.
How should an administrator configure the sales team's request'
- A. Select preserve lead status in Lead conversion settings.
- B. Select require validation for converted Leads in Lead conversion settings.
- C. Select keep the existing record type in Lead conversion settings.
- D. Select override the existing record type with the assignee's default record type in Lead conversion settings.
Answer: D
NEW QUESTION # 84
The administrator at Ursa Major Solar need to make sure the unassigned cases from VP customers get transferred to the appropriate service representative within 5 hours. VIP Customers have access to support 24 hours a day.
How should this be configured?
- A. Business Hours.
- B. Assignment Rules.
- C. Escalation Rules
- D. Case Queues
Answer: C
Explanation:
Explanation
Escalation rules allow you to escalate cases based on certain criteria, such as time or priority. You can use escalation rules to transfer unassigned cases to the appropriate service representative within a specified time frame.
References: https://help.salesforce.com/s/articleView?id=sf.customize_escalation.htm&type=5
NEW QUESTION # 85
Deleting a lead from a campaign does not delete the lead itself, but it is no longer a campaign member.
- A. True
- B. False
Answer: A
Explanation:
Section: Volume I
NEW QUESTION # 86
Case Assignment Rules are based on elapsed time
- A. True
- B. False
Answer: A
NEW QUESTION # 87
Universal Containers has inconsistent data in its 20,000 existing Accounts and asked the System Administrator to convert all of the standard country field to ISO codes. What method should the System Administrator use?
- A. Data.com Clean
- B. Mass Update Addresses
- C. Report Exports
- D. List View lnline Editing
Answer: A
NEW QUESTION # 88
What would prevent a user from including fields when running a report?
- A. None of the above
- B. Field-level security only
- C. Field-level security & page layouts
- D. Page layouts only
Answer: B
NEW QUESTION # 89
To email a report to other users, the report must be in a public folder with access granted to the other users?
- A. True
- B. False
Answer: A
Explanation:
Section: Volume E
Explanation/Reference:
NEW QUESTION # 90
When users log in to Salesforce via the user interface, which two settings does the system check for authentication?
Choose 2 answers
- A. The user's Two-Factor Authentication for API Logins permission
- B. The role IP address restrictions
- C. The user's Two-Factor Authentication for User Interface Logins permission
- D. The user's profile login hours restrictions
Answer: C,D
NEW QUESTION # 91
A particular team needs to track individuals working on cases and the individual roles of the people working on cases. Which is the best way to do it?
- A. Public groups
- B. Profiles
- C. Roles
- D. Permissions
- E. Sharing rules
Answer: E
NEW QUESTION # 92
What statement is true regarding a custom field formula?
- A. Formula can reference themselves
- B. Can contain formulas upto 4000 character
- C. 4000 character is the limit on the compiled size of the formula
- D. Not reference standard, custom, or other objects
Answer: C
NEW QUESTION # 93
The administrator at Ursa Major Solar has Created a new record type for customer warranty cases which two assignments should the administrator use to display the new record type to users?
Choose 2 answers
- A. Profile Assignment
- B. App Manager Assignment.
- C. Page layout Assignment.
- D. Role Assignment
Answer: A,C
NEW QUESTION # 94
When creating a custom report type Making the status "In Development" hides the custom report type and any reports created from it from all users except those with the "Manage Custom Report Types" permission. Making the status "In Development" also prevents all users except those with the "Manage Custom Report Types" permission from creating and running reports from the report type.
- A. True
- B. False
Answer: A
NEW QUESTION # 95
What type of field administrators use when creating a junction object?
- A. Formula
- B. Text area
- C. Master-detail
- D. Look-up
Answer: C
NEW QUESTION # 96
......
Salesforce ADM-201 (Salesforce Certified Administrator) Certification Exam is an essential certification for anyone who wants to work with Salesforce as an administrator. Salesforce Certified Administrator certification exam covers a wide range of topics related to Salesforce administration, and passing ADM-201 exam can lead to better job opportunities and higher salaries. So, if you want to demonstrate your knowledge and skills in Salesforce administration, then the ADM-201 certification exam is a must-have certification for you.
Salesforce ADM-201 Test Engine PDF - All Free Dumps: https://www.practicedump.com/ADM-201_actualtests.html
Get New ADM-201 Certification – Valid Exam Dumps Questions: https://drive.google.com/open?id=153qPrU5jKTVzwJstb24ziabiMObv1R93