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Microsoft Dynamics 365 MB-340 Exam Practice Dumps
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This exam measures your ability to accomplish the following technical tasks: configure Dynamics 365 Commerce Headquarters; configure products, prices, discounts, loyalty, and affiliations; manage Point of Sales (POS) in Dynamics 365 Commerce; configure and manage Dynamics 365 Commerce call centers; and manage e-commerce.
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NEW QUESTION 22
You need to configure the POS layout to include a process to retrieve the customer transaction for pickup in the store.
Which operation should you use?
- A. Pick up all products
- B. Conclude transaction
- C. Outbound operation
- D. Recall transaction
- E. Order fulfillment
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/customer-orders-overview
NEW QUESTION 23
A company uses Dynamics 365 Commerce.
A security audit report notes the following compliance issues:
Point of sale (POS) user passwords are not updated regularly
The access rights of users who no longer work with POS have not been revoked You need to resolve the compliance issues.
In which two areas should you update the configuration? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. User records
- B. Commerce shared parameters
- C. Worker records
- D. Commerce parameters
Answer: B,C
NEW QUESTION 24
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users.
Create another call center and add User3 as a channel user.
For each call center select Set up and then Payment methods. Create a payment method and set the function to Normal.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 25
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Configure a loyalty scheme that has defined reward rules.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 26
A company is implementing Dynamics 365 Commerce.
The company wants to sell items exclusively by using the POS system. No configurations have been made in the system yet.
You need to determine the minimum actions the company must perform to sell new products through the retail store.
What must the company do? To answer, drag the appropriate types to the correct prerequisites. Each type may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-retail-products
NEW QUESTION 27
You need to identify the configuration issue for the active student who is buying a clearance shirt with a coupon.
What should you use?
- A. View all discounts operation
- B. Discount concurrency mode
- C. Retail price reports
- D. Price simulator
- E. Category price rules
Answer: D
Explanation:
Reference:
https://technologyblog.rsmus.com/microsoft/retail-price-simulator-d365/
NEW QUESTION 28
A company uses Dynamics 365 Commerce. The company's retail stores process large volumes of sales transactions.
Retail store managers report inventory inconsistency issues.
You determine that a channel-side inventory calculation is the appropriate method to resolve the issues.
You need to configure the channel-side calculated inventory availability mode.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure the Functionality profile
- B. Disable the Optimized product availability calculation feature
- C. Enable the Optimized product availability calculation feature
- D. Run the Global configuration distribution schedule job
- E. Enable the Retail statement trickle feed feature
- F. Run the Channel configuration distribution schedule job
Answer: A,C,F
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
NEW QUESTION 29
You need to configure a solution to optimize the entry of customer reviews for the different review lengths.
What should you do?
- A. Create a reference attribute for each review length and assign them to each item where a review is required
- B. Create a text attribute for the maximum review length. Assign the attribute to each item where a review is requested
- C. Configure the maximum length of all reviews on the e-commerce site at the site level
- D. Create a text attribute for each review length and assign them to the product category attributes for the Commerce product hierarchy
- E. Configure the maximum length of the reviews on the e-commerce site at the product level
Answer: C
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/configure-ratings-reviews
NEW QUESTION 30
A company uses Dynamics 365 Commerce for their store point of sale (POS) operations.
The system is configured with a 10 percent coupon for a single product.
Customers can request the shelf label price if it is less expensive than the system price.
Customers must receive the best price for a product.
You need to configure the system to meet the requirement.
What should you do?
- A. Enable the Apply discounts to key in price products field.
- B. Enable the Apply discounts to price overrides field.
- C. Set the Key in price field to the Must key in lower/equal price field.
- D. Enable the Allow price adjustments to increase product price field.
- E. Enable the Manual line discounts compound on top of system discounts field.
Answer: C
NEW QUESTION 31
A company uses Dynamics 365 Commerce. The company has an e-commerce website.
The company plans to start a sale in three weeks.
You need to make changes to pages across the website. You must ensure that the changes:
Do not restrict other changes from being implemented.
Do not impact the operation of the live site.
Are updated on the live site ready for the first day of the sale.
What should you do?
- A. Create a new publish group. Copy the pages and complete the changes. Publish the changes.
- B. On the live site, unpublish the pages and complete the changes. Do not publish the changes.
- C. On the live site, create new pages. Copy the existing designs and complete the changes. Do not publish the changes.
- D. Create a new publish group. Copy the pages and complete the changes. Set a schedule for the publish group.
- E. On the live site, complete the changes. Publish the amended pages.
Answer: D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/publish-groups
NEW QUESTION 32
A company uses Dynamics 365 Commerce. The company implements Modern POS for store operations.
The company requires a near real-time view of the inventory for the stores. The view must reflect sales throughout the day.
You need to ensure that on-hand quantities for products in the stores are up to date.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Post store statements
- B. Calculate store statements
- C. Retrieve transactions from stores
- D. Run the Transaction Consistency Checker tool
- E. Post inventory
Answer: A,B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/calculated-inventory-retail-channels
NEW QUESTION 33
You need to configure the system for the store inventory visibility requirements.
Which functions should you use?
- A. Validate store transactions job and the Post transactional statements job in batch
- B. Data distribution job and Synchronize orders job in batch
- C. Synchronize orders job and the Product availability job in batch
- D. Data distribution pull job and the Post inventory job in batch
- E. Synchronize orders job and the Post inventory job in batch
Answer: A
Explanation:
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Wingtip Toys sells toys made for children who are ages zero to 12 years old. The toys focus on science, technology, engineering, and mathematics (STEM) concepts.
The company has 200 retail stores globally. Several physical store sales locations exist, but the majority of sales are direct sales through independent contractors who sell to a close network of acquaintances. Sales representatives are non-salaried employees who are exclusively compensated through commissions.
NEW QUESTION 34
A company uses Dynamics 365 Commerce and implements Distributed Order Management (DOM).
The company needs to run an order fulfillment profile for all the sales orders and review results in the fulfillment plan.
You need to test the fulfillment profile.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Set the Auto apply result option to Yes.
- B. Set the Process orders with empty sales origin option to Yes.
- C. Set the Process orders with empty sales origin option to No.
- D. Set the Auto apply result option to No.
Answer: B,D
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dom
NEW QUESTION 35
A company uses Dynamics 365 Commerce for their retail store operations.
The company needs to implement curbside pickup. Each store can handle twenty pickups by customers and two pickups by distribution vendors per hour.
You need to configure the retail stores for curbside pickup requirements.
Which component should you use? To answer, drag the appropriate components to the correct requirements. Each component may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/pickup-timeslots
NEW QUESTION 36
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company plans to set up a multi-tier loyalty program.
Customers must advance from one loyalty tier to another based on the number of purchases that are made.
You configure all processing batch jobs. You need to complete the configuration.
Solution: Create a loyalty program that has defined program tiers and tier rules.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: B
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-customer-loyalty-program
NEW QUESTION 37
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add all users as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 38
A company uses Dynamics 365 Commerce to process sales through its retail store channels.
You need to offer alternative prices to a group of valued customers for a selection of products. If the system identifies that multiple prices are valid for the valued customers, the customers must be charged the lowest price.
What should you configure?
- A. catalog price groups
- B. customer total discount price group
- C. loyalty price groups
- D. customer line discount price group
Answer: A
NEW QUESTION 39
A sales director wants to create a consistent revenue stream by targeting customers to sign up for continuity programs.
You need to configure continuity programs.
Which three actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Configure order fulfillment.
- B. Create template sales orders for the customers.
- C. Configure Commerce shared parameters.
- D. Create a parent product for the continuity program.
- E. Create a continuity program.
Answer: C,D,E
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-continuity-program
NEW QUESTION 40
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
A company implements Dynamics 365 Commerce. Call center agents take orders over the phone, modify existing orders, issue credits, place orders on hold, and provide warranty support.
Call centers must meet the following requirements:
User1 and User2 must be able to perform payments. User3 must not be able to perform payment processing All agents must be able to offer directed selling All agents must be able to change the sales price of an item during order entry All refunds must be applied to the account for the customer who made the purchase You need to configure call center functionality.
Solution: Create a call center and add User1 and User2 as channel users. Set Enable order completion and Enable directed selling to Yes.
Does the solution meet the goal?
- A. No
- B. Yes
Answer: A
Explanation:
Reference:
https://docs.microsoft.com/en-us/dynamics365/commerce/set-up-order-processing-options
NEW QUESTION 41
You need to provide ecommerce developers with the required design standards that must be met for the ecommerce guidelines.
What should you use?
- A. E-commerce site builder
- B. Content Delivery Network
- C. Microsoft Accessibility Center
- D. docs.microsoft.com
- E. Microsoft Trust Center
Answer: D
Explanation:
Topic 1, Wingtips Toys
Current environment
General
Wingtip Toys uses Dynamics 365 Commerce to manage retail operations. The company has independent sales representatives who use a mobile app to create orders and then submit the orders by emailing the company a Microsoft Excel workbook.
All physical store locations run the Modern Point of Sale (POS) application on Microsoft Surface devices. High-performing sales representatives use the Modern POS on Apple iOS devices. Commerce channels are logically grouped by region and serviced by a single warehouse.
Current environment. Products
The products that are available for independent sales representatives to sell change often. Some toy sales are available only in certain markets. Many toys are made in only a limited run capacity.
Physical store locations can sell all products that are not discontinued.
The company uses product groupings to control viewing of products and product reporting. Reports include data about discontinued products.
Current environment. Pricing
Pricing is structured to be simplistic across all products. Products with different manufacturing costs must have similar prices if they are similar products.
The company calculates prices by using formulas in Excel workbooks. The prices are manually entered into Dynamics 365 Commerce.
You define the following Smart Rounding rules:
Current environment. Printed catalogs
Printed catalogs are mailed to sales representatives quarterly, but Wingtip Toys would like to get away from this practice Printed catalogs show all sellable products and highlight new products that will be released in a few months. The products are called unreleased products Sales representatives often mistakenly create sales orders for the unreleased products. These errors cause customer expectation issues Sales representatives occasionally provide feedback about a set of items. This results in the need for new product attributes that Wingtip Toys includes in future printed catalog releases Printed catalogs include product highlights, ratings, and reviews. The reviews are displayed under the products.
Current environment. Independent sales representatives
Sales representatives own the relationships with their clients. The representatives are responsible for communications with their clients Each sales representative is tracked in the current system as their own retail location or retail channel, much like each physical store is. Sales representatives are grouped under one of 10 different geographical regions Sales representatives often provide special friends and family pricing to all customers that are not available at the physical store locations Sales representative pricing is considered base pricing and not a discount Sales representatives collect customer feedback on products and pass feedback to the Wingtip Toys corporate office when they have time. The length of customer reviews is restricted in the current product management system and varies by product category Current environment. E-commerce The company has a primary website that focuses on brand awareness. The website does not support e-commerce Wingtip Toys has three blogs but actively maintains only one of the blogs. All three blogs still report high web traffic The out-of-the-box e-commerce channel offering was a significant factor when selecting Dynamics 365 Commerce The company is concerned that adding customer-facing online reviews and ratings may create problems. Reviews may include content that is inappropriate for children The existing e-commerce site is inaccessible to several customers who have disabilities Requirements. Products You must replace the printed catalogs with functionality in Dynamics 365 Commerce for all channels Preview items must be visible in all retail channels before the items can be sold in any channel You must prevent sales representatives from adding preview and discontinued products to transactions during product entry. New products being introduced for a season must be set up in their own product hierarchy group. The group correlates to their season and year Products that will be discontinued must not be sold for a one week prior to being removed from visibility within the POS. Sales associates must have to call headquarters to place an order for those products At the end of the season, the products in that hierarchy group will be removed from that season and year group and moved to their new category hierarchy group based on the type of toy The solution must use only one product hierarchy. Supplemental hierarchies must not be used. The solution must allow the company to manage products at the group level where possible, which can be by product category or ad hoc grouping of items All products must be discontinued in a single, streamlined process but are not discontinued by product category. The action of discontinuing the products must be done at the single item level or with ad hoc grouping All pre-released products must be made available for sale in a single, streamlined process New attribute groups must be added or removed from product groups quarterly based on sales representative feedback New monthly pricing must be automatically created by the system and must be reviewed and posted before pricing can take effect Requirements. Pricing The solution must allow for pricing changes by the different sales channels Calculated sales prices for items must automatically be changed to unify product pricing based on pricing ranges Prices must be adjusted monthly by using a model that uses costs plus a percentage increase of between 35 percent to 55 percent. The percentage increase must be based on product groups, per the following examples:
A handmade rocking horse under the wooden rockers product group costs $100 to make (cost). All wooden rockers will sell for 50 percent more. The final sales price will be $150 before strategic smart rounding is applied to the final selling price A wooden puzzle set is $10 to make (cost). All products in the Puzzles - 3-5-year old product will sell for 55 percent more. The final sales price will be $15.50 before strategic smart rounding is applied to the final selling price The physical stores run rotating weekly specials where certain product categories are discounted by 10 percent of the products' retail price Requirements. Printed catalogs E-commerce functionality must replace functionality in the current printed catalog Some customers do not want their reviews printed in the catalogs. These customers must complete a Microsoft Forms survey to request that the company does not print their review in catalogs. Wingtip Toys must be able to look up the account identifier for the customer and remove the associated information from the system Requirements. Independent sales representatives Access to the Modern POS must be restricted to Wingtip Toys super users and only be used by sales representatives that meet a certain volume of sales a year All customers who transacted with the sales representative must be visible in Modern POS by the sales representatives. Other customers must not be visible by default.
If a customer has an active account with Wingtip Toys, but has not transacted with the sales, the representative must be able to retrieve that customer information in the Modern POS Sales representatives must no longer be responsible for customer reviews Requirements. E-commerce An e-commerce channel must be created within Dynamics 365 Commerce All information from the printed catalogs should be located within the e-commerce solution Customers and Independent sales representatives can use the e-commerce site to research products and to provide feedback on previous purchases The solution must allow for customers and their reviews to be completely deleted upon request The footer of the website must have a link named Customer reviews support, which will allow users to submit removal requests by using Microsoft Forms The e-commerce site must have a single blog site to centrally manage all new blog posts All prior e-commerce sites must redirect to the new e-commerce-focused Wingtip Toys website All existing URLs must remain the same. The new Wingtip Toys e-commerce site will use the newly secured URL wingtiptoys.com All existing web traffic to all existing, active website links must continue to operate through search engines and affiliate links, but all traffic should now use the new e-commerce website The new e-commerce site must meet all United States and Federal compliancy guidelines The new e-commerce site must reach the largest audience possible Requirements. Order delivery Shipping charges are managed by shipping method and dollar value All order over $250 must always receive free shipping using certain shipping methods Shipping charges will be calculated as $0, not as a discount off a shipping amount Shipping charges must be managed by one of the ten different regions
NEW QUESTION 42
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Exam MB-340: Microsoft Dynamics 365 Commerce Functional Consultant (beta)
Candidates for this exam set up and use the application functionality in Dynamics 365 Commerce and provide support for the application.
Candidates have a strong understanding of unified commerce business operations. They may have experience configuring, deploying, and maintaining Dynamics 365 Commerce.
Part of the requirements for: Microsoft Certified: Dynamics 365 Commerce Functional Consultant Associate
Get ready to pass the MB-340 Exam right now using our Microsoft Dynamics 365 Exam Package: https://www.practicedump.com/MB-340_actualtests.html