Salesforce Salesforce-Loyalty-Management Cert Guide PDF 100% Cover Real Exam Questions
Pass Salesforce-Loyalty-Management Exam - Real Questions and Answers
NEW QUESTION # 27
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create formula fields on Case Object
- B. Develop a custom component
- C. Create a Screen Flow
- D. Embed Loyalty Member Profile Cards
Answer: D
NEW QUESTION # 28
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Tier Qualifying Points
- B. Non-Qualifying Points
- C. Qualifying Points
- D. Non-Qualifying and Qualifying Points
Answer: B
NEW QUESTION # 29
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A. The Currency type field must correspond to qualifying.
- B. The currency type field must correspond to non-qualifying.
- C. The qualifying point reset date, period, and frequency are set on the tier group.
- D. The Loyalty tier group field is populated.
Answer: A,C
Explanation:
Explanation
The two settings that the Administrator needs to consider in this scenario are:
* B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
* C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
NEW QUESTION # 30
What is a business use case for integrating Marketing Cloud Personalization with Loyalty Management?
- A. To be able to send personalized marketing emails in batches.
- B. To enable the purchasing of products and take payment.
- C. To offer promotions in real-time to customers.
- D. To create unified profile from multiple source of truth and build a golden record.
Answer: C
NEW QUESTION # 31
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Voucher Definition, products, and Loyalty Member Tier
- B. Contact Loyalty Program Member, and Loyalty Member Tier
- C. Contact, Account, and Opportunity
- D. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
Answer: B
NEW QUESTION # 32
Northern Trail Outfitters would like to encourage sustained engagement with its brand over time, the company has created a Promotion that issues a bonus reward to members who make three purchases in a single month.
What type of Loyalty Promotion should the Administrator use?
- A. Joint Promotion
- B. Standard Promotion
- C. Aggregate Promotion
- D. Cumulative Promotion
Answer: D
NEW QUESTION # 33
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Activate the Experience Cloud site
- B. Add the relevant Experience Cloud components to the pages
- C. Associate the Loyalty Program with the site
- D. Create the Experience Cloud site
Answer: A
NEW QUESTION # 34
The Loyalty Administrator for Northern Trail Outfitters (NTO) insider program defines tier groups- Status Tier Group with a Fixed model and period of one year.
The three tier are defined =Silver (base), Golden (next tier), and Platinum (the highest tier) Extend Expiration for this tier group is Qualifying Points Reset Date.
A member joins NTO insider in the Silver tier and, after a year of engagement, gets upgraded to the Gold tier on March 16 2023.
Which date would be the new Expiry date or this member after the tier is upgraded to Gold?
- A. December 31, 2023
- B. December 31, 2024
B, March 31 2024 - C. March 16, 2020.
Answer: C
NEW QUESTION # 35
A Marketing Manager is trying to find a dashboard that shows a reward programs progress but does not see any reports or dashboards with this information.
What does an Administrator need to do to present Loyalty Program data to the Marketing Manager?
- A. Create a permission set to run reports and assign it to marketing users.
- B. Search Salesforce AppExchange for Loyalty Analytics apps.
- C. Modify the Marketing user profile to include permission to run reports.
- D. Enable CRM Analytics and create a Loyalty app.
Answer: D
NEW QUESTION # 36
A loyalty Program has two existing partners, a snacks manufacture and a beverages importer. There are two new products that need to be directly associated with the respective partner products within the loyalty partner product section.
The below products have been added to the system and are available under the product objects.
Chocolate cookies, linked with product category snacks
Green soda from beverage importer
Which two steps should an Administrator take to fulfill task with the least effort?
- A. Choose ''Product" option and map the green soda to the partner
- B. Add the partner in the Lookup on the Chocolate cookie product.
- C. Add the partner in the lookup on the snack product
- D. Choose ''Category'' option and map the Chocolate cookies to the partner.
Answer: A,C
NEW QUESTION # 37
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- B. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- C. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
- D. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption)
Answer: A
NEW QUESTION # 38
A Consultant needs to configure the Loyalty tier groups for a Loyalty Program with the following specifications:
Qualifying period is reset once a year on the 31st of March.
The member-tier is not extended upon expiration.
Which two settings within the Loyalty tier groups configuration should the Consultant configure to meet the required specifications?
- A. Tier-model = anniversary
- B. Tier-model = fixed
- C. Extend Expiration = member enrollment anniversary
- D. Extend Expiration = no extension
Answer: B,D
NEW QUESTION # 39
Cloud Kicks has tasked its Loyalty Manager consultant with setting up its new Loyalty Management program.
The business requirement is to provide its customer base, who are heavy mobile users with access to member program information.
Using existing capabilities available in Loyalty Management, what should the consultant do to fulfill this business requirement?
- A. Configure either Service Cloud or Sales Cloud to establish the customer mobile experience
- B. Install the Salesforce Loyalty Member Mobile App
- C. Enable Experience Cloud and customize the Loyalty Member Portal
- D. Create and implement a feature-rich Loyalty Member Mobile App
Answer: C
NEW QUESTION # 40
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Transaction Journal Related List, Linked to Loyalty Program Member
- B. On the Member Benefit Related List, linked to Loyalty Program Member
- C. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
- D. On the Voucher Related List, linked to Loyalty Program member
Answer: C
NEW QUESTION # 41
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A. Name, Partnership Start Data, Industry, Status, Type
- B. Name, Partnership Start Data, Billing Type, Status, Type
- C. Name, Program, Program Partnership Category, Type, Billing Type
- D. Name, Partnership Start Data, Industry, Status, Billing Type
Answer: A
NEW QUESTION # 42
What two fields are attributed to a Loyalty Program entity in the Salesforce Customer Data Platform?
- A. Last Modified Date
- B. Reporting Enabled (Boolean)
- C. Created Date
- D. Current Member Count
Answer: A,C
NEW QUESTION # 43
An upset customer calls Universal Containers about the free t-shirt they were supposed to receive when enrolling in its program. The support agent verifies that the t-shirt is out of stock and decides to compensate the customer with a 50% discount valid for one year.
What should the agent do to ensure the customer receives the 50% discount?
- A. Activate the voucher assignment batch.
- B. Assign a voucher definition from the customer's Loyalty Program Member.
- C. Use the "issue Voucher" flow template.
- D. Use Issue voucher from the Loyalty Program Member page.
Answer: D
NEW QUESTION # 44
A loyalty Program would like to set up a new process where a push notification or email will be sent to the client immediately after a voucher is added to their member account within Salesforce Marketing Cloud.
The notification message will require the "first name" and the "membership number" to personalize the message and, a custom object named
"voucher issued" with the necessary data attributes.
Which option for the entry event should be selected as the preferred implementation approach that can meet the requirements with the least amount of development effort?
- A.
- B.
- C.
- D.
Answer: C
NEW QUESTION # 45
Universal Container have a points-based Loyalty Program and a B2C commerce website built with a Commerce built with a Commerce Cloud solution; the clients orders are already synchronized with Loyalty Management. With the every purchase, Loyalty members will earn points. The Directory wants to have traceability of every order transaction on the Loyalty Management app.
What does the Salesforce Administrator have to do?
- A. Use standard Order Lookup on the Loyalty Ledger object
- B. Create a custom Lookup field in Transaction Journal object to save the order purchased by the Loyalty member.
- C. Use the standard Order Lookup of the Transaction Journal Object
- D. Create a custom text field in Transaction Journal object to save the order purchased by the client.
Answer: C
NEW QUESTION # 46
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty product Pricing
- B. Loyalty Segments
- C. Loyalty Tiers
- D. Member Rewards and Benefits
Answer: C,D
NEW QUESTION # 47
......
100% Free Salesforce-Loyalty-Management Daily Practice Exam With 50 Questions: https://www.practicedump.com/Salesforce-Loyalty-Management_actualtests.html
Pass Salesforce-Loyalty-Management Review Guide, Reliable Salesforce-Loyalty-Management Test Engine: https://drive.google.com/open?id=1BeIradp9bdVY3IQSW1qIrtnXMim62Lc1