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Avaya 33810X Exam Syllabus Topics:

Avaya Aura® Contact Center Solution Design Sample Questions:

Question 1

Avaya One Source has orderable quotes for the Greenfield customer and existing customer.
How can a quote from Avaya One Source -Order center be placed as an order?

A. By using Create Upload Order SSR
B. By using Sales Force Updates
C. By using Create Order
D. By using Create Proposal SSR

Question 2

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

A. Simple Direct Media Layer
B. Open Database Connectivity (ODBC)
C. Open Computing Language (OpenGL)
D. Microsoft .NET

Question 3

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

A. Avaya one-X® Agent Desktop
B. Avaya IX™ Workspaces
C. Avaya IX™ Workplace
D. Avaya Agent Desktop a

Question 4

A Contact Center manager wants a first contact resolution with Avaya Agent Desktop Based on Avaya Breeze®, which solution would Avaya offer with AACC?

A. Avaya Multimedia Messaging
B. Microsoft Lync
C. Engagement Assistant
D. Presence Service

Question 5

An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

A. Agent Maps
B. Call by Call Display
C. Supervisor Chart
D. Bill Board collection

Solutions: