BCS STEN Q&A - in .pdf
- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Aug 08, 2026
- Q & A: 0 Questions and Answers
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- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
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- Updated: Aug 08, 2026
- Q & A: 0 Questions and Answers
- STEN PDF + PC Testing Engine + Online Testing Engine
BCS STEN Q&A - Testing Engine
- Exam Code: STEN
- Exam Name: BCS Professional Certificate in Stakeholder Engagement
- Updated: Aug 08, 2026
- Q & A: 0 Questions and Answers
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BCS STEN Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Negotiating with Stakeholders | 10% | - Reaching agreement and commitment - Integrative vs distributive negotiation - Principled negotiation approach - Preparation and negotiation tactics |
| Topic 2: Facilitated Workshops | 15% | - Facilitation techniques and roles - Purpose and benefits of workshops - Planning and preparing workshops - Visualisation and elicitation techniques |
| Topic 3: Understanding Stakeholders | 15% | - RACI analysis - Stakeholder engagement strategy and planning - Analysing and prioritising stakeholders - Identifying stakeholders |
| Topic 4: Working with Stakeholder Groups | 15% | - Managing group dynamics - Roles and responsibilities in groups - Group formation and development (Tuckman model) - Influencing and motivating groups |
| Topic 5: Managing Expectations | 10% | - Monitoring and reviewing expectations - Transparency and honesty - Managing changes and scope creep - Setting realistic expectations |
| Topic 6: Communicating with Stakeholders | 10% | - Adapting communication style - Active listening and questioning techniques - Barriers to effective communication - Communication process and models |
| Topic 7: Managing Conflict | 5% | - Causes and types of conflict - Thomas-Kilmann conflict modes - Conflict resolution strategies - Turning conflict into positive outcomes |
| Topic 8: Creative Problem Solving | 10% | - Evaluating and selecting solutions - Creative thinking process - Barriers to creativity - Idea generation techniques |
| Topic 9: Building and Maintaining Rapport | 10% | - Nature and importance of rapport - Verbal, vocal and visual communication elements - Cultural and equality considerations - Mirroring, matching and pacing techniques |
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