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Cisco CCIE SP Operations Written Sample Questions:

1. You are working as a Tier 3 NOC engineer at a large service provider. Supporting the core network is part of your job responsibility. An escalation has come to you after Tier 2 determines that a problem lies within the core of the network and is affecting every customer. You have analyzed the information in the trouble ticket, performed your own troubleshooting, and have determined that a BGP session is flapping between two core routers. Which two steps should you take before escalating to the router vendor? (Choose two.)

A) Verify that the routers are sending keepalives.
B) Enable path MTU discovery.
C) Determine if there is a Layer 2 or 3 transport problem.
D) Restart the BGP router process.

2. Why are thresholds defined based on baseline documents?

A) to suppress duplicate alarms and allow for event correlation
B) to reduce polling traffic on the network
C) to verify that interfaces are in the correct state
D) to help identify current network problems and predict future bottlenecks
E) to ensure that QoS parameters are defined appropriately

3. According to ITIL@ v3 framework, which type of availability management technique contributing to the continual service improvement process is used to identify single points of failure within a network?

A) service failure analysis (SFA)
B) fault tree analysis (FTA)
C) technical observation (TO)
D) component failure impact analysis (CFIA)

4. According to ITIL@ v3 framework, which capacity management sub-process ensures the optimum use of a Service Provider as current hardware and software resources in order to achieve and maintain the agreed Service Level Agreements (SLAs) or Service Level Requirements (SLRs)?

A) Performance
B) Component
C) Business
D) Service

5. According to ITIL@ v3 framework, the Reactive Problem Management process contains these steps: Detection, Logging, Categorization, Investigation and Diagnosis, Workarounds, Raising a Known Error Record, Resolution, Closure, Major Problem Review, and Errors Detected in the Development Environment. Which step is missing from this list?

A) Severity
B) Escalation
C) Prioritization
D) Notification

Solutions: