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Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

A) CPU Clock Speed
B) RAM Allocation
C) Network Bandwidth
D) Disk I/O (Input/Output Operations)

2. When configuring a SIP trunk between the AICC solution and an ITSP (Internet Telephony Service Provider), which SIP message is sent by the AICC system to initiate a call?

A) INVITE
B) ACK
C) 200 OK
D) BYE

3. In the context of project management for an AICC implementation, what does the term "phased rollout" refer to?

A) Deploying the solution to groups of users or sites incrementally to mitigate risk.
B) Installing all components at once.
C) Training agents after the system is live.
D) Rolling back the software to a previous version.

4. What is the key technical advantage of using an "API-first" architecture in modern AICC solutions?

A) It makes the IVR prompts sound clearer.
B) It reduces the cost of hardware.
C) It simplifies integration with third-party systems and enables the creation of custom applications.
D) It eliminates the need for a SIP trunk.

5. In a contact center using AICC, which metric, when correlated with First Call Resolution (FCR), provides the strongest indicator of long-term customer satisfaction?

A) Number of calls per agent
B) Agent occupancy rate
C) Average Handle Time (AHT)
D) Customer Satisfaction (CSAT) score

Solutions: