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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Who cares about Social Business at your customer site?

A) Only IT should control the requirements and specifications for Social Business.
B) Selling software and services should be your prime concern, not what the customer needs
C) Social Business strategy is not affected by internal requirements.
D) HR, Finance, Marketing, R&D, and Executives can all have different input and requirements for Social Business.

2. What is the capability called that allows a user to upload documents to their own file-store in IBM Connections?

A) Forms
B) Folders
C) Files
D) Docs

3. Three key attributes to focus on for designing for reputation and risk management are: have a plan, be proactive and fast, and __________________.

A) ensure that strategies are pushed down into the organization
B) be transparent with two-way dialog
C) limit access to social media site by employees and partners
D) do not respond to negative statements in social media sites

4. How do you measure the value of a Social Business implementation for a customer?

A) By how satisfied the employees are
B) By how many "likes" they get on their Facebook page
C) By measuring key outcome-based goals that track return on investment for key strategies
D) By the size of the purchase order they sign

5. What plug-in integrates with Lotus Notes and gives the user the ability to update their status within their inbox?

A) Social Media plug-in
B) Notes Integrator plug-in
C) Status Updates plug-in
D) Media-Share plug-in

Solutions: