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ISQI CTFL-UT Q&A - in .pdf
- Exam Code: CTFL-UT
- Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
- Updated: Oct 09, 2026
- Q & A: 40 Questions and Answers
- Convenient, easy to study.
Printable ISQI CTFL-UT PDF Format. It is an electronic file format regardless of the operating system platform.
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- Exam Code: CTFL-UT
- Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
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- Updated: Oct 09, 2026
- Q & A: 40 Questions and Answers
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ISQI CTFL-UT Q&A - Testing Engine
- Exam Code: CTFL-UT
- Exam Name: ISTQB Certified Tester-Foundation Level - Usability Testing
- Updated: Oct 09, 2026
- Q & A: 40 Questions and Answers
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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Usability Evaluation Methods and Techniques | 25% | - Inspection methods: heuristic evaluation, cognitive walkthrough - Inquiry methods: surveys, interviews, focus groups - Usability testing: planning, preparation, execution, analysis |
| Topic 2: Usability Test Planning and Reporting | 10% | - Test strategy and plan design - Documenting results and recommendations - Stakeholder communication |
| Topic 3: Risks in Usability, UX and Accessibility | 15% | - Identification and classification of risks - Project and product-level risks - Impact analysis and mitigation |
| Topic 4: Fundamentals of Usability Evaluation | 20% | - Human-centered design process - Evaluation types: inspection, testing, inquiry - Goals, metrics and measurement |
| Topic 5: Basic Concepts of Usability, UX and Accessibility | 15% | - Business value and objectives - Relationship between usability, UX and accessibility - Definitions and core principles |
| Topic 6: Accessibility in Usability Evaluation | 15% | - Inclusive design considerations - Evaluating compliance and accessibility barriers - Standards: WCAG, ISO 9241, EN 301 549 |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question #1
A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?
- A. Aesthetic and minimalist design
- B. User control and freedom
- C. Visibility of system status
- D. Help and documentation
Correct Answer: B 🗳️
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Question #2
What is the System Usability Scale (SUS)?
- A. A usability test execution activity specified by the moderator that needs to be accomplished by a usability test participant within a given period of time.
- B. Testing to evaluate the degree to which the system can be used by specified users with effectiveness, efficiency and satisfaction in a specified context of use.
- C. A simple, ten-item attitude scale giving a global view of subjective assessments of usability.
- D. A requirement on the usability of a component of system
Correct Answer: C 🗳️
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Question #3
You're defining usability test tasks for a web shop for mobile phones and smartphones. Finding out whether users are able to place an order easily has been identified as the main goal of the usability test.
Which of the following is a reasonable task definition to include in the test?
- A. Which mobile operating system do you prefer?
- B. Put the first phone you find in your shopping cart!
- C. Your phone broke and you're looking for a new smartphone. Your budget is 200$ and it should have an infrared sensor as you like to operate your home entertainment system with it. Find a suited smartphone and order it!
- D. Enter the item number "1469483" in the search box and click "OK". Put the first item in the cart by clicking "add to bag". Then, click on "checkout" in order to start the order process. After that, fill in the form and click on "submit".
Correct Answer: C 🗳️
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Question #4
Which of the following is the correct distinction between formative and summative usability evaluation?
- A. Summative evaluations mostly rely on user tests, formative evaluations require experts
- B. Summative evaluations focus on improvement, formative evaluations assess the outcome
- C. Summative evaluations mostly rely on experts, formative evaluations require users
- D. Summative evaluations assess the outcome, formative evaluations focus on improvement
Correct Answer: D 🗳️
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