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Peoplecert ITIL 4 Specialist: Monitor, Support and Fulfil Sample Questions:

1. Which is a challenge of the monitoring and event management practice in a modern IT environment?

A) Lack of availability of monitoring tools
B) Volume of data
C) Service value streams
D) Lack of data

2. What is the MOST important factor to consider when deciding how to mitigate problems?

A) Technical impact on applications or infrastructure
B) The number and frequency of related incidents
C) Business impact on service consumers
D) Service level agreements for problem resolution

3. What competency is the MOST important when performing the activity 'event logging'?

A) Methods and techniques expert
B) Technical expert
C) Leader
D) Coordinator/communicator

4. Which situation MOST likely requires functional escalation?

A) A service request is completed
B) A user requests a password reset
C) An analyst lacks technical expertise to resolve an incident
D) SLA targets are exceeded

5. The monitoring and event management practice includes rules for event filtering and categorization. In which dimension of service management are these rules established?

A) Value Streams and Processes
B) Partners and Suppliers
C) Organization and People
D) Information and Technology

Solutions: