ISEB ISEB-ITILV3F Q&A - in .pdf

  • ISEB-ITILV3F pdf
  • Exam Code: ISEB-ITILV3F
  • Exam Name: ITIL Foundation Certificate in IT Service Management
  • Updated: Sep 24, 2026
  • Q & A: 162 Questions and Answers
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  • Exam Code: ISEB-ITILV3F
  • Exam Name: ITIL Foundation Certificate in IT Service Management
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  • Updated: Sep 24, 2026
  • Q & A: 162 Questions and Answers
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ISEB ISEB-ITILV3F Q&A - Testing Engine

  • ISEB-ITILV3F Testing Engine
  • Exam Code: ISEB-ITILV3F
  • Exam Name: ITIL Foundation Certificate in IT Service Management
  • Updated: Sep 24, 2026
  • Q & A: 162 Questions and Answers
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ISEB ISEB-ITILV3F Exam Syllabus Topics:

SectionObjectives
Key ITIL Processes and Functions- Service Desk function
- Change Management
- Incident and Problem Management
- Configuration and Asset Management
ITIL Service Lifecycle- Service Strategy
- Service Design
- Continual Service Improvement (CSI)
- Service Transition
- Service Operation
ITIL Roles, Functions, and Responsibilities- Organizational roles in service delivery
- Service Owner and Process Owner roles
Service Management as a Practice- Key principles and terminology of ITIL
- Concepts of service and value

ISEB ITIL Foundation Certificate in IT Service Management Sample Questions:

Question #1

Which processes review Underpinning Contracts on a regular basis?

  • A. Supplier Management and Demand Management
  • B. Supplier Management, Demand Management and Service Level Management
  • C. Demand Management and Service Level Management
  • D. Supplier Management and Service Level Management
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #2

Which of the following would NOT trigger Service Level Management activity?

  • A. Standard Changes
  • B. Changes in strategy or policy
  • C. Service breaches
  • D. Service review meetings
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #3

Which process is responsible for discussing reports with customers showing whether services have met their targets?

  • A. Continual Service Improvement
  • B. Service Level Management
  • C. Business Relationship Management
  • D. Availability Management
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #4

Which of the following statements is INCORRECTLY assigned to its book?

  • A. Ensures that organisations are in a position to handle the costs and risks associated with their service portfolios: SERVICE STRATEGY
  • B. Contains guidance on transferring the control of services between customers and service providers: SERVICE TRANSITION
  • C. Provides Guidance for the development of services and service management processes:
    SERVICE DESIGN
  • D. Contains guidance on supporting operations through new models and architectures, such as shared services: CONTINUAL SERVICE IMPROVEMENT
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #5

The Supplier Management process includes:
1. Service Design activities, to ensure that contracts will be able to support the service requirements
2. Service Operation activities, to monitor and report supplier achievements
3. Continual Improvement activities, to ensure that suppliers continue to meet or exceed the needs of the business

  • A. 1 and 3 only
  • B. 1 only
  • C. 1 and 2 only
  • D. All of the above
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

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