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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is included in the purpose of the 'change enablement' practice?

A) Ensure that risks have been property assessed
B) Record and report selected changes of state
C) Make new and changed services available for use
D) Plan and manage the full lifecycle of all IT assets

2. Which is the FIRST thing to consider when focusing on value?

A) Understanding what is valuable to the service consumer
B) Ensuring value is co-created by improvement initiatives.
C) Defining customer experience and user experience
D) Identifying the service customer who will receive value

3. Which guiding principle recommends coordinating all dimensions of service management?

A) Progress iteratively with feedback
B) Keep it simple and practical
C) Think and work holistically
D) Start where you are

4. Identify the missing word in the following sentence.
A customer define is the [?] for a service and takes responsibility for the outcomes of service consumption.

A) Resources
B) products
C) Requirements
D) Suppliers

5. Which is the CORRECT of the 'R' role in a RACI matrix?

A) This role ensures the flow of information to stakeholders
B) This role has ownership of the end result
C) This role ensures that activities are executed correctly
D) This role is involved in providing knowledge and input

Solutions: