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Microsoft MB2-868 Exam Syllabus Topics:

Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. In Microsoft Dynamics CRM 2011, what is a unit group?

A) a way to bundle two or more products together
B) a way to define the product that will be used as a substitution if another product is unavailable
C) a set of measurements in which a product is available
D) a way to organize multiple price lists

2. In Microsoft Dynamics CRM 2011, you are distributing an email campaign activity to leads. How can the owner of the distributed campaign activities be assigned? (Choose all that apply.)

A) The activities can be assigned to a team.
B) The activities can be assigned to a specific user.
C) The activities can be assigned to a list of users.
D) The activities can be assigned to you.
E) The activities can be assigned to the owners of the lead records.

3. Which of the following fields can you enter when creating a connection to a lead record in Microsoft Dynamics CRM 2011?

A) a related opportunity
B) a security role
C) a connection role
D) a related goal

4. You receive an email message from a prospective customer who references a promotion code from a letter that you sent to an existing customer.
You need to capture a campaign response in Microsoft Dynamics CRM 2011. What should you do?

A) Create a manual campaign response and indicate that it was received from the prospective customer. Then convert the campaign response to a new lead.
B) Create a new lead, and then convert the lead to an account, a contact, and an opportunity.
C) Promote the email message to a campaign response, and then convert the campaign response to a new lead.
D) Create a manual campaign response and indicate that it was received from the existing customer. Then convert the campaign response to an opportunity.

5. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a user
B) a team
C) yourself
D) a business unit
E) a resource group

Solutions: