Microsoft MB7-848 Q&A - in .pdf

  • MB7-848 pdf
  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 12, 2026
  • Q & A: 50 Questions and Answers
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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
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  • Updated: Aug 12, 2026
  • Q & A: 50 Questions and Answers
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  • Value Pack Total: $99.98  $69.99
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Microsoft MB7-848 Q&A - Testing Engine

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  • Exam Code: MB7-848
  • Exam Name: NAV 2009 Service Management
  • Updated: Aug 12, 2026
  • Q & A: 50 Questions and Answers
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Microsoft MB7-848 Exam Syllabus Topics:

SectionWeightObjectives
Service Contracts and Agreements20%- Creating and managing service contracts
  • 1. Contract billing and pricing
    • 2. Coverage and exclusion rules
      • 3. Contract renewals and terminations
        Service Items and Components20%- Creating and managing service items
        • 1. Registering installed components
          • 2. Replacing and upgrading components
            • 3. Tracking service item history
              Service Orders and Calls25%- Creating, scheduling, and dispatching service orders
              • 1. Resource assignment and skill matching
                • 2. Completing and closing service orders
                  • 3. Registering service hours, parts, and expenses
                    Setup and Configuration of Service Management25%- Service Management setup
                    • 1. Service policies and default values
                      • 2. Warranty and contract templates
                        • 3. Fault codes, symptom codes, and resolution codes
                          • 4. Service item groups and components
                            Invoicing and Reporting10%- Generating service invoices
                            • 1. Integration with Finance and Inventory
                              • 2. Service analytics and reports
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