Oracle 1Z0-1064-26 Q&A - in .pdf

  • 1Z0-1064-26 pdf
  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
  • Updated: Aug 13, 2026
  • Q & A: 79 Questions and Answers
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  • Q & A: 79 Questions and Answers
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  • Exam Code: 1Z0-1064-26
  • Exam Name: Oracle Fusion Service 2026 Implementation Professional
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  • Q & A: 79 Questions and Answers
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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionObjectives
Topic 1: Digital Customer Service and Chat- Digital Customer Service (DCS)
  • 1. UI themes and branding
    • 2. Embedding Fusion Service in external apps
      - Chatbot and automation
      • 1. Virtual assistant configuration
        Topic 2: Work Assignment and Routing- Omnichannel routing
        • 1. Cross-channel workload distribution
          • 2. Work starvation prevention
            - Queues and assignment rules
            • 1. Queue configuration
              • 2. Assignment rules based on SR attributes
                • 3. Agent capacity and availability
                  Topic 3: Redwood UX and AI Features- AI capabilities
                  • 1. SR classification AI
                    • 2. Knowledge recommendations
                      - Redwood interface configuration
                      • 1. Activities timeline
                        • 2. Workflow implementation platform
                          Topic 4: Managing and Extending Service Requests- Service Request configuration and lifecycle management
                          • 1. Profile options and system configuration
                            • 2. User and role management
                              • 3. Scheduled processes and automation
                                • 4. Service catalog and category hierarchy
                                  • 5. SR outcomes and resolutions
                                    - Application Composer extensions
                                    • 1. Groovy scripting for business logic
                                      • 2. Custom objects and fields
                                        • 3. Object workflows
                                          Topic 5: Customer Entitlements and Action Plans- Entitlements and SLAs
                                          • 1. Milestones and operating calendars
                                            • 2. Notifications and performance tracking
                                              • 3. Coverage and service tiers
                                                - Action Plans
                                                • 1. Execution within service requests
                                                  • 2. Action plan templates
                                                    Topic 6: Notifications, Emails, and Interactions- Notifications and collaboration
                                                    • 1. Internal collaboration tools
                                                      • 2. In-app notifications
                                                        - Email processing
                                                        • 1. Inbound/outbound email channels
                                                          • 2. Email templates and interaction tracking
                                                            Topic 7: Productivity and Contact Center Tools- Agent productivity tools
                                                            • 1. SmartText configuration
                                                              • 2. Dashboards and analytics
                                                                • 3. Hotkeys and shortcuts
                                                                  Topic 8: Data Migration and Integration- Data import/export
                                                                  • 1. Import Management tool
                                                                    • 2. FBDI import
                                                                      Topic 9: Computer Telephony Integration (CTI)- Telephony integration setup
                                                                      • 1. Redwood CTI toolbar setup
                                                                        • 2. Call flows configuration
                                                                          • 3. Screen pop functionality

                                                                            Oracle Fusion Service 2026 Implementation Professional Sample Questions:

                                                                            1. Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

                                                                            A) You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.
                                                                            B) You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
                                                                            C) You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
                                                                            D) You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5


                                                                            2. Which two options are true about role synchronization for Digital Customer Service (DCS)?

                                                                            A) is required for every DCS instance
                                                                            B) enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
                                                                            C) also synchronizes userIDs and passwords between DCS and Engagement Cloud
                                                                            D) is real time


                                                                            3. Which two keyboard shortcuts can be modified?

                                                                            A) Create Service Request
                                                                            B) Save and Continue
                                                                            C) OK
                                                                            D) Cancel
                                                                            E) Save and Close


                                                                            4. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
                                                                            Identify three advantages of selecting the category correctly.

                                                                            A) Categories determine the steps an agent must follow to close the service request.
                                                                            B) Categories facilitate the assignment of an agent to the service request.
                                                                            C) The hierarchical structure of the categories helps to improve the service request classification.
                                                                            D) Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.
                                                                            E) Filter the selection of the product related to the service request, when filtering by a particular category.


                                                                            5. Which two steps are needed to create a new business object in Digital Customer Service?

                                                                            A) Assign the new business object to a new component.
                                                                            B) Assign object access roles to an administrative user.
                                                                            C) Assign the new business object to a page.
                                                                            D) Map a Visual Builder Cloud Service business object to the object API.


                                                                            Solutions:

                                                                            Question # 1
                                                                            Answer: B,D
                                                                            Question # 2
                                                                            Answer: A,D
                                                                            Question # 3
                                                                            Answer: A,C
                                                                            Question # 4
                                                                            Answer: B,C,D
                                                                            Question # 5
                                                                            Answer: B,D

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