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Oracle 1Z0-1038-21 Q&A - in .pdf
- Exam Code: 1Z0-1038-21
- Exam Name: Oracle Service Center 2021 Implementation Essentials
- Updated: Sep 28, 2026
- Q & A: 95 Questions and Answers
- Convenient, easy to study.
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- Updated: Sep 28, 2026
- Q & A: 95 Questions and Answers
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Oracle 1Z0-1038-21 Q&A - Testing Engine
- Exam Code: 1Z0-1038-21
- Exam Name: Oracle Service Center 2021 Implementation Essentials
- Updated: Sep 28, 2026
- Q & A: 95 Questions and Answers
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Oracle 1Z0-1038-21 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SLAs and Service Management | - Service Level Agreements
|
| Topic 2: Service Center Configuration | - User Interface and Workspace Setup
|
| Topic 3: Reporting and Analytics | - Reports and Dashboards
|
| Topic 4: Guided Assistance and Automation Tools | - Guided Assistance Configuration
|
| Topic 5: Business Process Automation | - Workflows and Business Rules
|
Oracle Service Center 2021 Implementation Essentials Sample Questions:
Question #1
What are three required sections for Custom Process Models?
- A. Test script
- B. Code containing custom business logic
- C. Code containing integration with externalsystems
- D. Test harness
- E. Footer
- F. Header
Correct Answer: B,D,F 🗳️
Question #2
Which four statements are true about reports?
- A. Reports are not common across the interface.
- B. Reports must be exportedmanually in all interfaces.
- C. All the permissions from an imported report remain unchanged after an export.
- D. Published reports can be modified.
- E. After a report is published, the report data remains unchanged even as the knowledge baseis updated.
- F. The owner of a report remains the same even if the report is imported by some other user.
- G. Reports are shared between interfaces.
Correct Answer: A,B,C,D 🗳️
Question #3
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Create the standard text with the current address and phone numbers.
- B. Update the standard text with the changed address and phone numbers.
- C. Update customfields with the changed address and phone numbers.
- D. Update variables with the changed address and phone numbers.
- E. Create custom fields for the address and phone numbers.
- F. Create variables with the current address and phone numbers.
Correct Answer: A,B 🗳️
Question #4
Which setup sequence is usedto give permissions to an individual to access an application?
- A. None. No sequence is required.
- B. Profile > Navigation set > Staff Account
- C. Staff Account > Profile > Navigation set
- D. Navigation set > Profile > Staff Account
Correct Answer: B 🗳️
Question #5
You are working oncomplete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest to streamline this contact center training program?
- A. Intent guide
- B. Guided assistance
- C. Business rules
- D. Custom process model
- E. Agent scripts
Correct Answer: C,D 🗳️
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