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Salesforce AI-201 Q&A - in .pdf
- Exam Code: AI-201
- Exam Name: Salesforce Certified Agentforce Specialist
- Updated: Oct 09, 2026
- Q & A: 315 Questions and Answers
- Convenient, easy to study.
Printable Salesforce AI-201 PDF Format. It is an electronic file format regardless of the operating system platform.
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- Updated: Oct 09, 2026
- Q & A: 315 Questions and Answers
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Salesforce AI-201 Q&A - Testing Engine
- Exam Code: AI-201
- Exam Name: Salesforce Certified Agentforce Specialist
- Updated: Oct 09, 2026
- Q & A: 315 Questions and Answers
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Salesforce AI-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Cloud for Agentforce | 20% | - Improving response accuracy with data grounding - Retrievers and search types: keyword, vector, hybrid - Agentforce Data Library types - Unstructured data processing: chunking, indexing |
| Development Lifecycle | 15% | - Testing agents in Testing Center - Version control and maintenance - Monitoring, adoption and optimization - Deployment: sandbox to production |
| Multi-Agent Interoperability | 5% | - Agent API usage scenarios - Model Context Protocol (MCP) - Agent-to-agent communication |
| Prompt Engineering | 20% | - Prompt template creation: field generation, flex types - Prompt management and user roles - Prompt Builder usage and use cases - Grounding techniques and best practices |
| AI Agents | 35% | - Topics and actions configuration - Channel integration: digital experience, email, Slack - Agent types: Service, Sales, Employee - Deterministic controls: filters and variables - Agent architecture and reasoning engine - Agent User security and permissions |
Salesforce Certified Agentforce Specialist Sample Questions:
Question #1
What is the correct process to leverage Prompt Builder in a Salesforce org?
- A. Select the appropriate prompt template type to use, develop the prompt within the prompt workspace, select resources to dynamically insert CRM-derived grounding data, pick the model to use, and test and validate the generated responses.
- B. Select the appropriate prompt template type to use, select one of Salesforce's standard prompts, determine the object to associate the prompt, select a record to validate against, and associate the prompt to an action.
- C. Enable the target object for generative prompting, develop the prompt within the prompt workspace, select records to fine-tune and ground the response, enable the Trust Layer, and associate the prompt to an action.
Correct Answer: A 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #2
Universal Containers deployed the new Agentforce Sales Development Representative (SDR) Into production, but sales reps are saying they can't find it. What is causing this issue?
- A. Sales rep users do not have access to the SDR Agent object.
- B. Sales rep users are missing the Use SDR Agent permission set.
- C. Sales rep users profiles are missing the Allow SDR Agent permission.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #3
Universal Containers wants to use an Al agent to answer questions about warranties, Warranty information has already been uploaded as unstructured data in Data Cloud. When answering user questions, the results must be filterable by product line and ranked by recent updates. Which approach should the Agentforce Specialist implement?
- A. Apply semantic embeddings with default metadata filters to achieve the desired result
- B. Use the default retriever which automatically accounts for regency ranking.
- C. Build a custom retriever in Einstein Studio with product line filters and regency ranking.
Correct Answer: C 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #4
Universal Containers has PDF maintenance guides in an external folder, not yet in Salesforce.
The team wants a standard, clicks-only setup for the Service Agent to use these documents.
Which approach should the Agentforce Specialist implement?
- A. Configure Data Cloud to ingest file attachments and create custom index and retriever for product record and attachment data.
- B. Paste external PDF links into topic instructions and rely on the model to follow them, avoiding configuration of a retrieval source, index, or retriever action.
- C. Upload the PDFs as File source in the Agentforce Data Library which will build a Search Index, and create a retriever to ground responses from those documents.
Correct Answer: C 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
Question #5
Coral Cloud Resorts (CCR) sees the agent forgot the dietary/activity preferences gathered earlier.
They need those preferences to persist throughout the session. What should CCR implement?
- A. Rely on natural conversation memory and instruct the agent to look back.
- B. Create a context variable to capture/store customer preferences as action outputs.
- C. Configure custom variables to capture/store customer preferences from action outputs.
Correct Answer: B 🗳️
Explanation: Only visible for PracticeDump members. You can sign-up / login (it's free).
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