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SAP C-C4C14-1811 Exam Syllabus Topics:

SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. Which of the following SAP Cloud for Customer business objects are integrated with SAP Commerce?

A) Customer
B) Ticket
C) Lead
D) Campaign

2. How would the integration of SAP JAM with SAP Cloud for Customer benefits service agents? Note: There are 2 correct answer to this question.

A) They can view Knowledge Base group updates in the Feed pane
B) They can attach Knowledge Base articles to tickets
C) They can edit Knowledge Base articles in the agent workspace
D) They can navigate to SAP JAM to search for Knowledge Base articles

3. What activities do you perform in the Administrator work center to enable a new social media channel? Note:
There are 3 correct answers to this question.

A) Set up service level determination for social media channel
B) Select the channel type
C) Maintain Next Ticket configuration
D) Set up access to social media account
E) Create and schedule social media import run

4. How can I maintain high data volumes is sap cloud for customers? Note: there are 2 correct answers to this question.

A) Use mass data maintenance to download and upload data
B) Use a custom data migration template to populate data
C) Use mass data maintenance to correct data directly
D) Use a standard data migration template to populate data

5. Which of the following platforms can you integrate out-of-the-box with SAP Cloud for Customer?

A) SAP JAM
B) Mindouch
C) Google Docs
D) Microsoft Sharepoint

Solutions: