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Cisco 642-165 Q&A - in .pdf
- Exam Code: 642-165
- Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
- Updated: Aug 07, 2026
- Q & A: 186 Questions and Answers
- Convenient, easy to study.
Printable Cisco 642-165 PDF Format. It is an electronic file format regardless of the operating system platform.
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Cisco 642-165 Value Pack
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- Exam Code: 642-165
- Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
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- Updated: Aug 07, 2026
- Q & A: 186 Questions and Answers
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Cisco 642-165 Q&A - Testing Engine
- Exam Code: 642-165
- Exam Name: Unified Communications Contact Center Express Implementation(UCCX)
- Updated: Aug 07, 2026
- Q & A: 186 Questions and Answers
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Cisco 642-165 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Resource Management | 15% | - Agents, teams, and skill groups - Resource assignment and selection criteria - Contact Service Queues (CSQs) |
| Call Routing and Scripting | 25% | - Cisco Unified CCX Editor usage - Script creation, editing, and debugging - Application triggers and call flow logic |
| Initial Configuration and Setup | 20% | - Application Administration (AppAdmin) access - Licensing and feature activation - Database, LDAP, and network configuration |
| UCCX Architecture and Deployment | 20% | - Integration with CUCM and other Cisco platforms - System components and software architecture - Server deployment and virtualization requirements |
| Monitoring, Reporting and Troubleshooting | 8% | - Common issues and resolution - Log analysis and alarm management - Real-time and historical reporting |
| Features and Subsystems | 12% | - Email, chat, and outbound dialer subsystems - CTI integration and JTAPI configuration - IVR, prompt management, and recordings |
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